My Vodafone App

[uk3g]

Having recently joined Vodafone, I've found the My Vodafone App rather useful, however, I am somewhat confused as to why it states that my current charges are £8.50 from 7th April to 6th May. I am on the unlimited calls and text with 25gb data and have made no chargeable calls or anything and my accout is in credit.

At first I thought it could be because my plan cost £25pm and I have a VEA which reduces it to £17.50pm but even then, it doesn't explain the £8.50?

[uk3g · Accepted solution]

Thanks everyone. Update. The problem has been fixed. It turns out that the app is not able to function correctly were it considers there is a large credit on the account. (Not that large by the way) . It tries to calculate the monthly charges due but fails and generates what seems to be a random figure.  Credit amount refund to my bank account and app is working fine.

[Tash]

Thanks for letting us know @uk3g, I'm glad to hear we were able to get this sorted for you :smileyhappy:

If there's anything else we can help with in the future, let us know and we'll be happy to help.