My Vodafone app not working

[garymac108]

The app hasn't worked for weeks and now comes up with 'sorry we are having a few technical difficulties at the moment' as soon as I open the app. Have reinstalled several times and spoken to 191 and was given the all will be fine in 24 hours rubbish but still dead.

I use a Nexus 6p running Android 7.0

Anyone able to fix this?

[SteTonks]

I'm a new customer using iOS10 and the app doesn't work for me either. Spoken to people in Store and on Live Chat and they said to uninstall, restart phone, remove SIM card and then put back in and reinstall the app over 4G. done that all several times and hasn't helped.

I ported my old number pretty much as soon as I signed up with Vodafone last month,.

[RaminNoodles86]

Hi

Can I also receive a private mesage to get this sorted? I'm also running Android 7.0 on a Nexus 6P - it's driving me crazy that this isn't working. I'm still getting the same technical issues message which is a blatant lie.

Thanks

[garymac108]

Their tech team were supposed to call me yesterday with a fix but surprise surprise nothing!

You are wasting your time talking to 191.

[Retired-Sarah_L]

Hello, 

@SteTonks and @seanak45, I've sent you both a private message with details on how our team can get this looked into for you. 

@garymac108, please let me know the reference number you've received after submitting our email form and I can get this chased up for you. 

Thanks, 

Sarah

[Archer10]

myvodafone app. stopped working over a week ago after working fine. On advice from Vodafone shop unistalled and re-installed app several times but still no joy. All very frustrating as very useful app.

[garymac108]

WRT165

[Retired-Sarah_L]

@garymac108, your reference number will look like this: [#14xxxxxx], and can be found in the subject of the auto-reply that's sent to your email address. 

Please check both your inbox and junk folders for this. 

Thanks, 

Sarah

[garymac108]

Re: WRT165 [#14320674]

That any good?

[Retired-Sarah_L]

Thank you, @garymac108.

Please reply to the email you received on October 1, and our team will get this raised with the concerned department for you. 

Thanks, 

Sarah

[garymac108]

I have had this escalated last week!!! Look at my bloody account. Vodafone you are useless!!!!!