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Forum Posts

Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74392 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229981 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204405 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Transfer of ownership.

Hi there I am looking to take over my mother's contract and put it into my name but I will have to wait till the 10th of July because that is when I am allowed to Take over a second line in my name with Vodafone but my question is my mother's bill da...

Can't unlock iPhone (even though Vodafone insist it's unlocked!)

Hi Vodafone I have an iPhone which was on Vodafone for two years and has now been replaced.  I've gone through the NUC process and duly recieved the email saying "All is well".  I've connected the phone to iTunes to complete the unlock process and it...

ansellrk by 4: Newbie
  • 2931 Views
  • 4 replies
  • 0 thanks

Transfer of Data

Hi,I've recently upgraded to an iPhone 7 ios from an iPhone SE - I backed it all up and followed instructions for transferring data, but not all has copied across, most importantly the 'notes' which I need.  Any ideas?Sally 

Question About Unlocking Galaxy S6 Edge

So I was planning to leave Vodafone and ordered my free unlock code through the site. In the end after being offered a good deal I stayed with a SIM Only contract. With that in mind I still plan to upgrade my phone so plan on unlocking it eventually ...

Faulty J3 on upgrade

Hi, I upgraded my phone to a J3 as this was the only choice of handset there was on the price plan and it's useless. I intend to return it ##~## screen goes blank at the top and with 30 day period. Any chance Vodafone will let me have an older S amsu...

Strange Data Usage

I took out a 50gb/month mobile broadband contract a week ago expecting a low level of data usage.  After just a week we have used over 9gb of data and wonder how this can have happened as we don't use catch up TV, netflix or anything like that.  Inte...

JR55 by 2: Seeker
  • 4862 Views
  • 16 replies
  • 0 thanks

Top up

Hello, I wanted to recharge your phone ##~##, money ripped off, and still not returned! On the balance sheet of telephone 0! Replenish on £ 5 [MOD EDIT: This post has been edited to remove off topic/personal information/inappropriate content please s...

iphone 6s 64gb, unresponsive screen.

iPhone 6s Plus 64 GB iOS 10.3.2The touch screen has been unresponsive randomly. Sometimes, the phone behaves like I am scrolling or tapping, when I have no fingers near the device.The iPhone itself does not freeze; the buttons are still functional. I...

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