My Vodafone app not working

[garymac108]

The app hasn't worked for weeks and now comes up with 'sorry we are having a few technical difficulties at the moment' as soon as I open the app. Have reinstalled several times and spoken to 191 and was given the all will be fine in 24 hours rubbish but still dead.

I use a Nexus 6p running Android 7.0

Anyone able to fix this?

[RaminNoodles86]

Just got this text:

Good news - we've now fixed the issue that was preventing Android N (Nougat) users from accessing the My Vodafone app. There's no need to reinstall the app, simply open it to access your account. We're sorry for any inconvenience caused.

[Retired-LouiseE]

Hi @RaminNoodles86

Are you now able to access the app?

Louise

[topturkey1973]

Ever since my number was ported over from 02 to VF back in May 2016 I have never been able to use this app. I've had multiple live chats but to no avail - the advice was it will sort itself out....

I'm using a Samsung Note 4 running Android 6.0.1 and I've uninstalled/installed numerous times and I've also cleared the cache/data from the applications manager - still get the "Sorry - technical difficulties" error meessage.

I'm hoping by putting the query here on one the administrators could escalate it or a forum member explain how I can fix it (with no technical knowledge).

It would be great if I could get to see my useage through this app - never had this problem with 02.

Thanks.

[Retired-LouiseE]

Hello @topturkey1973

I am going to send you a Private Message with further help. 

Hello @RaminNoodles86

I'm thrilled and relieved to hear this problem is resolved

Louise

[RaminNoodles86]

Yes the app works fine now and is back to normal. Thank you for getting it sorted.

[Sukhz]

Hi

My app aint working and they keep telling it that it'll be resolved.

Ever since my number changed

[Retired-Viki_R]

Hi @Sukhz

I'm going to PM you for help with this.

Viki

[Sukhz]

Hi

I have replied.

App has been down for 3 weeks.

Hopefully you can help.

Kind Regards

SSG Sports

[afc1971]

My app no longer works too after porting my number from 3 mobile. My problem has been escalated , hope it gets sorted soon as the app was good , can't believe this problem has not arisen and been worked out already because this looks like it has affected many customers in the past

[Sukhz]

Totally agree, vodafone hasn't been great help since I've joined them