My Vodafone app not working

[garymac108]

The app hasn't worked for weeks and now comes up with 'sorry we are having a few technical difficulties at the moment' as soon as I open the app. Have reinstalled several times and spoken to 191 and was given the all will be fine in 24 hours rubbish but still dead.

I use a Nexus 6p running Android 7.0

Anyone able to fix this?

[moghm]

@Valen-tine any chance of posting that link here ? maybe with sapces or something ?

[Valen-tine]

@moghm VODAFONE.CO.UK/GETSTARTED

[moghm]

many thanks

[jdferguson89]

Many people are having issues with the Vodafone App at the moment. Rather than un-installing the app then re-installing it, try going into the app itself, find settings, then there is an option to delete the app. Then you can re-install it. This way it clears your cache and cookies.

[zaffhome]

I was told this by technical support, my problem,

on the iphone 5 SE, is that you can't actually get to the settings button on the App, because there is a big dialog box on the screen

PLEASE WAIT

(!)

Sorry but my vodafone is really busy

at the moment. Please try again

when the button below is available

[RETRY]

I have other iphones on the same account on which it works properly. Iphone 6s, but I have the exact same issue on an iphone 6SE too..

technical support were not able to help me.

[Retired-LouiseE]

Hello @zaffhome

I understand your frustration. I am going to send you a Private Message with further help on this.

Louise

[colinfr]

My Vodafone app hasn't worked for about 2 months¡!! I have a Nexus 6p running android 7. Please help me.

[brutos08]

So seems vodaone finally admitted their is an issue they send me a text saying they are NOW aware. This extremely bad support by vodafone not keep up with their app compatibility

[Retired-LouiseE]

Hello 

We are aware of an issue impacting Android users who are running Android N (Nougat).

This issue currently prevents users from accessing the My Vodafone App. We are sorry for any inconvenience this causes and hope to have this issue resolved as soon as possible.

If you need to access your account please head to www.vodafone.co.uk and log into My Account.

Louise

[garymac108]

Yeah they admitted the same to me this morning. Check your bank statements guys, VF direct debited my bank twice this month!! Still battling to get a refund. Terrible customer service!