Hello
So me and my husband on the same day took out a new contract, we set direct debits up in store all went smoothly.
I got DD mandate in post which was incorrect so called VF to update it, no problem, month on i noticed DD not going out of my account, i called VF sorry its an error at our end we will reset and all ok, in the mean time i paid my bill over the phone ready for the next DD, anyway this DD error happened 3 times, then on the 4th time payments called me to say i owed 2 months, they apologised again gave me a months free, i stressed everytime that i did not want there error effecting my credit report, they told me they would message the team to ensure that did not happen, i was also told to forget about the direct debit and pay online or over the phone as they had a big problem with new direct debit set ups, iterestingly my husbands is fine!
Anyway no problem i paid the amount i owed there & then, i have had my free month, just had an alert from equifax which shows 2 payments in arrears, so all the promises i have had and running around im the one sufferring.
I have just spent 45 minutes on the phone trying to get through to the correct team, passed around constantly then when i finally thought i was through to the correct team and speaking to Lisa the phone went dead!
upset & angry in an understatement, wish i had never left 3!
Can someone tell me the contact number of who i need to be speaking to at vodaphone, thank you
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