New SIM and Sure SIgnal

[adds187]

Hi

I got a new phone and SIM on my Insurance after loosing it.

Now the new phone is set up and working but unable to reconect to my sure signal. I have restarted the Sure Signal and still not reconnected.

What should I do.

Regards

Adam

[BandOfBrothers]

Hi

Please take a look at these help tips https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/

How do I manage people that use my Sure Signal?
You can easily add, remove or change who can use it whenever you want. You can also add administrators who can also do this.
Log into My Vodafone
Select My Sure Signal, then Manage Users
Choose what you want to do and follow the instructions

[adds187]

But if im registered as the owner I cannot manage my self

[Retired-Sarah]

Welcome to the eForum :smileyvery-happy:

To link up your new phone with the Sure Signal, you’ll need to deregister and re-register.

Once this has been completed, you'll be able to connect. 

[luckypants]

Just posting to confirm the de-register / re-register process worked for me after upgrade of phone and SIM. I am the registered owner of the Sure Signal.

I'm a bit disappointed that my new phone (same number) did not just connect over the Sure Signal without intervention, but the above process was relatively painless.

[Sukhi]

@luckypants

Thanks for coming back and letting us know, that this has been resolved for you