New customer.

[Ricky599]

I ordered a phone online as a new customer on the 28th March and i'm still waiting for it to be delivered. I have had different excuses from different C.S.A's ranging from still pending to queued awaiting dispatch. How long diesbit normally take. I'm currently with o2 and i received my phone from them on next day delivery.
Is this a sign if things to come from Vodafone?

[Ricky599]

@Donnyguy.

You're definitely sound like you have more tolerance than most would in this situation.

i have the patience of a saint bud. However i do know how to put my point across without being rude and 99% of the time it works. the plan is to know what you want to achieve from the outset and not take 2nd best. let them make the decisions and put offers on the table 1st and if it's not acceptable just decline it.:)

[BandOfBrothers]

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@Ricky599 wrote:
Having only just moved into a new home last weekend my address didn't match my credit cards ect so therefore click and collect was the only option online ordering would allow.

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I would expect Click & Collect then just as a security process from Vodafone to help combat fraudulent activity. 

[Becca_P]

@Ricky599

We're sorry to hear about this.

I've sent you a private message with details on how to get in touch.

Once received, we'll check the status of your delivery for you. This will also allow us to update you with any further information regarding it.

[Ricky599]

Becca_P

 thanks for the private message.

I have returned the form completed for you to look over and see how you can assist me.

Once again thanks.  In fact thanks to everybody who has commented on this thread. A big help.:)

[Alex]

@Ricky599 We've received your email, a member of the team will be in touch. :smileyhappy: