New phone not connecting to Sure Signal

[sbaker106]

Hi

Having recently upgraded my phone to an HTC One X it wont connect to my sure signal. I understand that there is a problem with the One X connecting to the sure signal already but i just want to check to see if there are any other underlying problems with my setup. I am on Virgin media 60Mb broadband using their Super Hub. The SS has a static IP address setup on the router and is in a DMZ so has full access to the web.

Here are my answers to the usual questions that seem to be asked:

Your Sure Signal serial number: 21222716868

Your speed test results: Download 51.14Mbps Upload 2.85Mbps (based on a test run on the server hosted by Vodafone UK in London)

Your ping test results: Ping 23ms Jitter 8ms

Your external IP address: 82.15.224.169

The results of a traceroute.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Steve>tracert 212.183.131.177

Tracing route to 212.183.131.177 over a maximum of 30 hops

1 62 ms 36 ms 14 ms cpc11-lanc7-2-0-gw.3-3.cable.virginmedia.com [82
.15.224.1]
2 53 ms 11 ms 11 ms brig-core-2a-ae4-2468.network.virginmedia.net [8
0.3.65.121]
3 16 ms 10 ms 13 ms glfd-bb-1a-ae6-0.network.virginmedia.net [213.10
5.159.153]
4 18 ms 10 ms 18 ms glfd-bb-1b-ae0-0.network.virginmedia.net [213.10
5.172.6]
5 15 ms 11 ms 20 ms glfd-tmr-1-ae5-0.network.virginmedia.net [213.10
5.159.46]
6 14 ms 23 ms 15 ms tcl5-ic-1-as0-0.network.virginmedia.net [62.253.
185.78]
7 52 ms 13 ms 14 ms LNDGW2.arcor-ip.net [195.66.224.124]
8 52 ms 39 ms 31 ms 85.205.116.2
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Other devices seems to be working with the SS correctly (iPad and iPhone amoung others).

Thanks in advance for any help.

[Tomt_1]

HI there

SS resynched and managed to get all 3 phones working on it along with a Samsung Galaxy (swapped SIM cards) and a TEMS phone (swapped SIM Cards). I was just on a call which was going through the SS and surpsrise surprise the call dropped....looked at the SS and it rebooted, now busy resynching. Should have known not to but anything with Alcatel-Lucent on it. I will be returning to the Vodafone store in the morning requesting a refund. Looks like I will have to change carriers as Vodafone signal in my area is attrocious and have reported it monthly since March and nothing gets done. 

I am involved closely with Vodafone and have access to KPI's etc and I know this site is heavily congested but nothing gets done so I will be changing carriers

Cheers

TomT

[Sukhi]

Hi Tomt_1

I can't see from your posts where you've provided your Traceroute. Can you provide the following?

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sukhi

[Tomt_1]

Hi

Bit difficualt as I have thrown the SS in the bin, can't be arsed going to the Vodafoen store to get a refund so will write it off as a bad investment

Thanks for nothing

Off to EE later to move all my phones across