New sure signal

[davidtremlett]

Can't get it working, the 2 lights (internet signal and handset) flash all night, call vodafone say they will do a resync, still flashing, message from Vodafhone asking Internet Provider to set Static IP etc etc, IP can't because they don't know about Netgear N600. Where to go, after all the friendly messages saying 'You sure signal is now ready to use'

[Retired-Matt_Vo]

Hi  

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator