No ‘3G’ on Vodafone Smart III?

[Kabul]

I'm a newbie! Any suggestions appreciated.
I have a Vodafone Smart III on contract. Downloading is extremely slow when not on wifi. The phone only ever shows a ‘G’ in the menu and never ‘3G’ though I live and work in areas where 3G reception is supposedly good (NG15 9DA / NG21 0LR). The network mode is set to GSM/WCDMA auto. APNs is set to Contract WAP (wap.vodafone.co.uk). Please advise. Thanks. Keith

[DaveCD]

Hi Kabul

Please try the steps in our Network Troubleshooting thread.

If you are still experiencing the issue after completing these steps, post the template with your answers here and I'll have a member of the team get back to you ASAP.

Thanks

DaveCD

[Retired-Simon]

Hi Kabul

Thanks for your post.

Upon checking both postcodes, I wouldn’t expect you to be able to pick up a 3G signal.

I can see that the coverage map shows full 3G, which also includes 3G U900.

Some devices aren’t compatible with 3G U900, which may explain the reason you’re not picking up 3G.

I’ve also forwarded it on to our network team who update the coverage maps, to double check the coverage layer is consistent with what we see.

Thanks

Simon

[Kabul]

Hi Simon

Thanks for the info - have you had any feedback from the network coverage team yet?

Thanks

Keith

[Retired-Simon]

Hi Kabul

Nothing as yet.

I can’t put a timescale on as to when I’ll see any updates.

As soon as we know more, we’ll update the thread.

Thanks

Simon