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No internet since system update

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java2
1: Seeker

‎20-12-2014 08:51 PM - last edited on ‎07-01-2015 08:34 AM by Moderator (Retired)

Earlier today my phone done a system update, ever since I can't get connected to the internet mobile data is switched on but says it is disconnected and service is unavailable, can anyone help??

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hrym
17: Community Champion
17: Community Champion

‎23-12-2014 11:21 AM - last edited on ‎07-01-2015 08:34 AM by Moderator (Retired)

Try a factory reset.  This will clear out any bits of the old code that are hanging over and should fix it.   If it doesn't, try re-loading the APNs (text WEB to 40127).   Don't forget to back up your content before resetting.

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hrym
17: Community Champion
17: Community Champion

‎23-12-2014 11:21 AM - last edited on ‎07-01-2015 08:34 AM by Moderator (Retired)

Try a factory reset.  This will clear out any bits of the old code that are hanging over and should fix it.   If it doesn't, try re-loading the APNs (text WEB to 40127).   Don't forget to back up your content before resetting.