No lights after power cut

[TSB]

Hi,

Just had the power re-connected after an unexpected cut. I have re-set the router and internet is fine. Suresignal has power to it and the output plus also has power, but no lights are on it at all. Mobile now says Vodaphone wi fi calls. I have tried to re-set the suresignal but still no lights.

The suresignal is an Alcatel Lucent, serial number 42144606037.

Any suggestions please?

[TSB]

As predicted on thiis site the suresignal has failed again with no lights showing. Vodaphone now want me to send it back and they will get it tested and repair.

I dont want a repair, I want a replacement for the unit. This suresignal  clearly has issues whoch are known  and I am being fobbed off with a repair which will take weeks to resolve. Not good enough when my phone doesnt work when the suresignal is not connected.

Looks like Watchdog, Trading standards and Vodaphone CEO are the only choice I have.

[gsmsecure]

TSB..

I wished I had put a £50 bet on with you... Grrrr

THEY CANNOT REPAIR THEM, IT IS NOT ECONOMICAL.

You must report to Trading Standards (they need to know how many are affected) and wait here.. My mate Rahim will be along shortly to "sent you a private message explaining how to get in touch".

Do not accept any other response than they will replace it..

• for free
• not in exchange for a renewed contract
• no other conditions

Refer whoever you speak to, to page 1 of my main thread if need to..

Welcome to the club and good luck :smileyvery-happy:

[Tash]

@TSB So we can help, please follow the instructions provided in the private message that I'll send to you shortly.

[TSB]

Thanks to Vodaphone. Unit replaced and delivered the next day. Great service thank you veyr much.

[Colleen]

@TSB That's great to hear, thanks for taking the time to let us know

If you need any further help in the future, please get in touch. 

[gsmsecure]

However, wouldn't have been the same response 9 months ago.

You'd have been told, as many still are, to go buy a new one..