POOR NETWORK AND SIGNAL

[PETE54]

I HAVE WORK AT NORTH BERWICK FOR 3 YEARS.  I HAVE CONTACTED VODAFONE FOR 2 YEARS THAT I HAVE BEEN WITH THEM. COMPLAIN ABOUT 100 TIMES ABOUT POOR SIGNAL AND NETWORK IN THE EAST LOTHIAN AREA. EE HAVE JUST PUT NEW PHONE MAST IN GULLANE AND COMIMG INTO NORTH BERWICK. AND VODFONE HAVE DONE NOTH FOR ME TO INPROVE MY SERVICE. LAST MONTH WHEN I PHONE I GOT TOLD THAT NORTH BERWICK ETC. WAS A UN SUPPORT AREA. AND IF I WAS NOT HAPPEN I COULD. LEAVE. THAT HOW MUCH THEY THING OFF THERE CUSTOMER. THEY THEY ARE SPENDING MONEY IN RUREL  AREA ETC. BUT THEY HAVE FORGOT ABOUT PRESTONPANS. LONGNIDDRY. ABERLADY. GULLANE. DIRLETON.  NORTH BERWICK.  COLDINGHAM. EYEMOUTH. IF YOU COMPLAIN ABOUT YOUR SIGNAL IN NORTH BERWICK NO ISUSES  WITH THE NETWORK. RUBBISH I AM USEING THE PHONE. AND IT THE LATEST  IPHONE 7. CAN USE PHONE AT NORTH BERWICK BUT CAN NOT SEND TEXTES OR EMAILS ETC. NO SIGNAL ABERLADY GULLANE OR DIRLETON.  NOTH BERWICK. MY PHONE COME UP FOR ALL THOSE PLACES NO SIGNAL OR GPRS OR E ON MY PHONE.  2 YEARS VODAFONE NOT DONE NOTHING IN THOSE AREAS JUST UP.  NOT SPEND A PENNY TO IMPROVE SIGNAL OR NETWORK. GOING TO LEAVE A GO WITH EE AT LEST THEY SPEND MONEY. ONE FED UP CUSTOMER WITH VODAFONE. P.S PLUS THERE ARE NOT PLAN TO DO ANY UPGRADES IN THOSE AREA IN THE NEAR FUTURE I ASK. NOTHING TO DO WITH SETTING ON MY PHONE VODAFONE HAVE CHANGE THEM 100 TIMES 2. IT THE NETWORK NOT MY PHONE.

[BandOfBrothers]

Hi

I totally appreciate the frustration that can happen when network signal is fringe coverage or a not spot due to location. 

In order for the team here to look at your area can you use this link and copy and paste the template back here in your thread. 

> http://forum.vodafone.co.uk/t5/Network-queries/Network-issues-initial-checks-and-template/td-p/25405...

[PETE54]

I do not know how to paste and send it has a tread  have to get my daughter to do when I see her thanks. 

[BandOfBrothers]

Hi @PETE54

Another option is to open the link which I've set up to open in a new page so it does not take over the one here. 

Look at the questions and just reply here with your answers. 

[PETE54]

EH32 0DG. EH32 9BN.  EH32 0BA.  EH32 0BG . EH32 0ND. EH32 0DB. EH31 2AF. EH39 5AD. EH39 5NF. EH39 4AD. GET IT FIXED OUT ASP. 

[Jenny]

@PETE54 - I’ve checked the coverage in your area and you should have good 2G availability - 3G and 4G however, are mostly outdoor only.

If you change your phone settings to 2G only, you should find this helps improve the level of coverage you receive.

Keep an eye on our network coverage checker, for any planned changed in the area.