At a guess, it sounds as though they've removed the bar but the PTP has not been set up correctly. If you paid half the bill when you initially set it up it may be that they've been able to lift the bar whilst on the call but not gone through the PTP option completely. When its set up via the automated line the bar is removed over the following 24 hours by the system rather that on the call itself. If its something you are able to do (because you don't want to speak to customer services before the Tech Team get to you) I guess one option would be to ask to be transferred to the PTP line, make a further 10% payment what's left of your bill and allow the system to remove the bar that way to see if it works correctly. Just a thought and possibly not a route you want to go down. I'm sure the Tech Team will be along soon regardless. 🙂
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