Please resync my sure signal

[aw378]

My Samsung Galaxy A3 has stopped working (either No Signal or Emergency Calls only) with my sure signal (serial number 42151533066). I have rebooted both my router and sure signal, I understand I need a re-sync? Help!

[guy56]

Hello,

My sure signal has stopped working!

I have power light on.

Internet light is white, and flashing slowly.

After a while, the service light, and the in use light, come on solid orange for about 5 seconds. Then they go out, and the internet light continues to slowly flash white.

Serial number is 42151585108

Please can you help me.

Thank you.

[Alex]

@guy56 Please take a look at our Sure Signal Troubleshooting thread.

Post back your results in reply on this thread. :smileyhappy:

[Ssullivan]

My sure signal v1 hasn’t worked for a few days. I’ve tried reset. 

Please can you check and re sync. 

Serial no 21196832816

thanks 

sam

[JohnJ]

@Ssullivan I can see the your Sure Signal connected with our servers this morning.

It does look like you've requested for the device to be removed from our systems, so I haven't been able to process a resync for you. 

If you decide to reconnect your device we can request this for you.

Please let us know how you get on.