Following one of the recent iOS updates on our iPhone 5s & 5c, we couldn't get reception from our Sure Signal V3 for 48 hours, despite all the lights being correct.
I reset everything, got lost/cut off in the Vodafone customer support phone system a couple of times, then got told to call back tomorrow when the tech guys are in.....blood starting to boil at this point.
My Wife was then chatting to a Vodafone support guy on an online portal, who then called me back. He was excellent & knew exactly what he was talking about. He said the Sure Signal wasn't smart enough to automatically download an update it needed to allow iOS 9 updated phones to connect properly. He initiated the upload, I had to wait 2 hours then reset the Sure Signal 3 by holding down the reset button for 20 seconds. Once the lights came back on correctly we had to restart our phones & hey presto we have our 3G island back in our house:-)
If you have the same issue I suggest you get onto the team who can sort it out.
It's a shame they can't text everyone who is using an iOS device who is also registered on a Sure Signal box - as a major mobile phone network provider they must have that sort of technology?
