Problem with BT Home Hub 3 and Sure Signal v3

[Penfold89]

My Sure Signal v3 has stopped working after 4 weeks of continued use. I have BT Home Hub 3 with a v3 Sure Signal which worked fine but has just stopped working. The Sure Signal just sits with the connecting light flashing. I have rebooted the broadband and sure signal, reset the sure signal to factory settings and tried port forwarding on the broadband router. I would like to know what has changed as it worked fine for 4 weeks. I work from home and have no Vodafone signal prior to getting the Sure Signal and this is affecting my work to the point I may need to find another provider. Please can someone give me some tips to try and get my signal working. James 

[Retired-Wayne]

Hi Penfold89 and welcome to the eForum

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

Thanks

Wayne

[Penfold89]

Wayne, the link below does not answer my problem. I get the red light solid and the internet light flashes, and does this continuously. Ths Sure Signal has worked for weeks but not longer connects.

[Penfold89]

Wayne, results of the tests :

Speed Test: Ping 31ms Download 6.64Mbps Upload 0.38Mbps

Ping test: [URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/91928045.png[/IMG][/URL]

External IP Address is 31.50.153.104

Serial Number 40133639720

Trace:
Z:\>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 8 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 28 ms 29 ms 28 ms esr2.ilford5.broadband.bt.net [217.47.23.141
3 31 ms 28 ms 28 ms 217.47.23.30
4 34 ms 30 ms 29 ms 213.1.69.70
5 33 ms 29 ms 30 ms 217.41.168.102
6 36 ms 32 ms 29 ms 213.120.178.65
7 33 ms 29 ms 30 ms 217.41.168.107
8 33 ms 29 ms 30 ms 109.159.249.106
9 196 ms 31 ms 31 ms core2-te0-0-0-6.faraday.ukcore.bt.net [109.1
49.3]
10 31 ms 29 ms 29 ms peer1-xe8-1-1.telehouse.ukcore.bt.net [109.1
54.191]
11 31 ms 32 ms 34 ms lndgw2.arcor-ip.net [195.66.224.124]
12 32 ms 32 ms 34 ms 85.205.116.14
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[Gemma]

Hi James,

Thanks for getting back to us.

The Sure Signal hasn’t connected to the network since the 11 January.

I've given the Sure Signal a resync for you.  So that the resync completes, please can you do a factory reset for me: -

• Find the button on the base of the unit next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• The Sure Signal will come online in around one hour

You’ll then need to leave the Sure Signal for 6 Hours.

Please let us know how you get on.

Thanks,

Gemma