Problem with Vodafone Wallet

[theoldsilverfox]

I have set up smartpass and wallet on my s4 (not rooted) all was ok untill I had a sim change (the new nfc one), now smartpass will not load and wallet opens with a message saying "Unable to open wallet. you recently swapped your sim card. your new sim may take 15 mins to register. please try again later. error C1075.  That was 6 days ago. since then I have uninstalled the apps reinstalled them, and then out of frustration a factory reset on the phone. nothing works, so i am not going to spend money on that card till its sorted.

I have made 3 calls to customer services, no one in India knows what "Wallet" is. The first one put me through to smartpass who said that its nothing to do with them and i should speak to customer services, so I phoned again and told the person not to put me through to smatpass as its the Vodaphone Wallet department i need, she put me through to smartpass............aghhhaaah. the 3rd call (now been on the phone for 55mins) told me that he would find the answer to my problem, 10mins later he gave me a telephone number for the people to sort out the problem with the app, when I phoned the number, it was Transport for London. Vodaphone are known for there poor IT but there must be someone that knows how to sort this, but i have no idea how to contact them. HELP PLEASE!!!!!

[devizes]

Hi all,

It’s really great to see that there is a community here trying to help each other.

Now as for my problem it's similar to what other report, my wallet is stuck on "Waiting for card..."

Having read all the replies there are some that don’t make much sense to me….

The OP states that he had tried his luck with another phone (which has another SIM card). He also lets to believe that he had this working on the same phone with a previous SIM card….

So this MUST exclude everything and anything related to his phone. Why are people concerned about his phone being on the list or not? I’m sure Vodafone doesn’t update the list as often as they should.

The original post was placed here over a year ago and to my dismay Voda CS still doesn’t know what I’m talking about when I mention the Wallet application….

As someone else explains above the guys at the smart wallet company (which doesn’t seem Voda’s own system) also don’t know everything as they send me back to 191 more often they I would like to.

MY wallet and smart card (NFC) worked flawlessly on a LG G4 and a Galaxy Note 4. As soon as I changed to a different phone with nano SIM card, the whole thing stopped working. Even when going to my old phones with the new SIM card. And yes, I have replaced the sim now 3 times.

I gave up in the end and stopped using this system

[gilbodyn]

I finally got my smart pass working after about 3 months. My understanding is that the wallet team are Vodafone and can only be accessed via 191 and that takes you to the call centre who have not been properly briefed at all so they put you through to the wrong department. Smart Pass are the external team based in Germany I think. They do have a direct number which you can get from the help function on the APP. One tip which helped me was to rate everything as zero on one of the SMS customer surveys you get. This got me a call back from the Smart Pass team the same day and took everything a step forward but didn't resolve it. 

[alex_manc]

I have the same problem, have you managed to sort it yet?

[hrym]

This is a bit tricky to diagnose at a distance, but the first thing to check would be that you have the correct type of SIM.  There are different ones depending on whether you're on the old or new billing system.   Your best bet would be to go into a Vodafone shop and ask them to check for you.  Once they know which system you're on, get the appropriate SIM and ask them to activate it for you.   Even if you have the correct one now, a replacement would rule out any problems in that area.

[alex_manc]

I went into the Vodafone shop they said I'm on the new billing system and I have the correct sim card.

[hrym]

I'd still be inclined to try a new one, just to rule out a faulty SIM.  Have you also tried uninstalling and re-installing the app?

[alex_manc]

Yep tried that, it's a brand new sim card it's not that.

[alex_manc]

I have a NFC Sim card

[lonebod]

Just out the Vodafone shop again. I am on the new system and had a white NFC card. Got it swapped for another white card. Need to uninstall the app and see what happens.

The guys did say that it appears that my sim is set up as a dual format sim which he thought was strange. He tried to change it for the new sim but was unable to.

Will let you know how things go with the new SIM. I may end up back at the shop again!??

[hrym]

A white SIM is usually a Legacy one that works with the old billing system.  It would also have NFC Legacy on the back of the carrier card.   The shop should have checked which billing system you're on and given you the correct SIM relative to that.