Problem with rewards

[Collinswood]

Has anyone else had problems receiving their reward code? I cashed in some points over 3 weeks ago for an Amazon voucher and have still not received the confirmation email with the relevant code. I have contacted Vodafone 5 times already (2 by phone and 3 online) and despite being assured my code would be with me within 48 hours I am still waiting. Getting very fed up now as wanted my voucher to do some Christmas shopping. any advice?

[Ledbury26]

That's open ended!  I'm sure I'll hear from you within the 48 hours originally mentioned and that you will have valid Amazon voucher details for me.

[Laropmet]

Problems here too.  After waiting 24 hours I contacted them and told them I hadn't recieved the email with my voucher code.  I was told the email had been delivered and that if I hadn't recieved it it would be escalated to a "dedicated team",  I was told to expect an email from this mystery dedicated team within 48 hours and no email arrived from them either.  I was told the voucher would probably arrive within 72 hours.  I feel like people are just talking crap and not giving a straight answer to any of my questions. 

[DaneB]

@Laropmet

I've sent you a private message with details on how to get in touch.

For anyone else with the same issue, try the steps listed here and if you’re still affected, contact customer service.

[Ledbury26]

Dane - you didn't get back to me within the 48 hours mentioned, so I've escalated my complaint and have written to your CEO today, copying in a few other interested parties.  Your response is frankly an insult. 

[Laropmet]

Problems here too.  After waiting 24 hours I contacted them and told them I hadn't recieved the email with my voucher code.  I was told the email had been delivered and that if I hadn't recieved it it would be escalated to a "dedicated team",  I was told to expect an email from this mystery dedicated team within 48 hours and no email arrived from them either.  I was told the voucher would probably arrive within 72 hours.  I feel like people are not giving a straight answer to any of my questions. 

[cazann]

I wouldn't bet on getting a valid Amazon voucher. I was told yesterday by Vodafone that they're having problems with Amazon vouchers, so I suspect they're removing them from their rewards scheme. You used to be able to get Argos vouchers as well but they removed them a while ago.

Having been told today that I can redeem my points in a Vodafone shop, I wouldn't be surprised if they're moving towards mobile phone related rewards. They did suggest they might have credited my account with £20, in lieu of my points redemption, if I were still a Vodafone customer. I moved to BT.

Good luck! Vodafone is great when it's working but terrible at solving problems.

[cazann]

Ledbury26, they got back to me within the specified 48 hours but quite frankly, it was a waste of time. They only gave me the same useless voucher code and the same spiel I'd already had. In my opinion they send you round in circles in the hope you'll get fed up and give up.

I've had problems in the past, although never with reward points, but communicating with them is hard work and you know your being fobbed off when you do finally get a response. Solving problems just isn't their forte. I've given up with Vodafone altogether.

[Ledbury26]

I agree.  I've had an email from Vodafone with an Amazon voucher code today but - guess what? - it's a voucher code they sent me in December 2016 and can't be credited to my account.  I'm going to carry on fighting them because they are really annoying me.  I think Trading Standards is an option because they are offering an inducement to spend money with them which is false.

[Laropmet]

I got an email saying that 2000 points had been taken but the voucher had not been created so they had added 2000 points back to my account for me to try again but as of now the 2000 points isn't there.

[Lubee]

Same problem with redeeming 2000 points for a £20 Amazon Voucher - points gone but no voucher received!  

So I have just had a very sureal conversation with a live chat operative.  (Not sure what time zone they are in but its definately not GMT!)

Don't think I will every receive my voucher.

 Hello , you are chatting with Vinod, one of Vodafone’s online customer service specialists.

louise: I cashed in 2000 reward points yesterday for a £20 Amazon Voucher , my point have reduced but I have not received my voucher code

Vinod: Congratts Louise !

Vinod: You got the Amazon Voucher

Vinod: So if you have the code you can show it Vodafone store and redeem the same

Vinod: Sorry even the message

Vinod:

Not the code I mean t

Vinod: I want to know how did you get informed of the code ?

Vinod:Was it email or text?

louise: I don't want to go to a store. I want my gift card emailed

Vinod: That will take long time

louise: Not received by email or text.

Vinod: So how we will confirm you have redeemed

Vinod: I want to see the message you have got

louise: No it should arrive in 24 hours

Vinod:Please share full text to me here

Vinod:Louse, generally we sent a message

louise: I haven't received a text or email yet that is the problem

Vinod:And you have to share the message to receive the code

Vinod:That's how it is working

louise: Share with who?

Vinod:You have to show to Vodafone store and pick the item of your choice showing the same

louise: No it should be sent by email

Vinod:They will give you Amazon voucher

Vinod:No problem

Vinod:Give me your email

Vinod:Wwe will sent you soon

louise: My nearest store is 50 miles away, yes a problem

Vinod:No problem

Vinod:Give me your email and your number

Vinod:We will sent you soon

louise: Please let me speak to your supervisor

louise: my number is XXXXXX and my email is XXXXXX

Vinod: Thanks Louise

Vinod:Let me check with my rewards team and update them your number

louise: Thank you they might know what to do

Vinod: Yes I discuss to them and they told me nothing to worry

Vinod: You will get the email in by tomorrow itself as Sunday they are not working.

louise: It is to worry I have not received by Amazon Gift Card £20. It should have arrived by now

Vinod: So that will be latest by Monday evening you will get the email.

Vinod:Be rest assured.

louise: That is not 24 hours as promised.

louise: So you are saying I have to wait 72 hours. That is rubbish

Vinod:No Louise

Vinod:See today is Sunday

Vinod:So processing not possilb e

louise: In the UK it is Saturday today!!

Vinod:Now by Monday evening our team will verify their details with you and sent you the same.

louise: Just rubbish service from Vodafone

Vinod:Because the rewards team is cut off for the day by 8 am to process existing cases

Vinod:*8pm

Vinod:So anyways I have told them to expedite on the matter

Vinod:And so you will get that by Monday evening, be rest assure1

louise: UK Monday or your Monday

Vinod:Its your UK Monday

Vinod:As you are UK customer and this chat we are dedicating only for UK customers

Vinod:So lets say you have a Vodafone Italy number you will not be getting the Amazon Voucher , so its exclusively for the UK customers like you .

Vinod:And we are proud to have you with us .

Vinod:Is there anything else I can help you with ?

louise: You haven't helped me with anything. Goodbye

Vinod:So you want the code to arrive on a Sunday Louise? We will have to ask them to come to office on Sunday ?

Vinod:Not verify anything and process it directly for you on a Sunday !

louise: But its Saturday today

Vinod:I told you Saturday they are working 8 am to 8 pm

louise: So it should have processed it today if I ordered it yesterday

Vinod:And that's why I was requesting you that as we have updated them with your email , you will get the email soon by Monday evening.

louise: You are making no sense

Vinod:But we are having many orders in pipeline so we are trying to sort all of them in the queue as well.

Vinod:YOu want it like Instant Noodles

Vinod:That I should get it now!

louise: Yes its an e voucher

Vinod:That is Brilliant Louise

Vinod:I have told them now you should come and work on Sunday for our customers

Vinod:Do not take any rest

Vinod:Leave your family

Vinod:Forget everything

Vinod:And come and work on Sunday to process all this type of cases

louise: Again you are making no sense. I don't think you should be working in customer service

Vinod:I have told them for you

louise: Fine

Vinod:As I told you I am updated them your number

Vinod:As the existing customr casese cut off is by 8 pm

Vinod:I think now you are getting me .

Vinod:I told the rewards team , look this number is here

Vinod:She is wanting that code very urgently

Vinod:So that is why I tell you , that you get that one by Monday evening.

Vinod:And I taken your email address

Vinod:And given them that one also

Vinod:SO they will email you the same

Vinod:Its all just for you, Louise!

Vinod:As we care for you

louise: I only want what Vodafone promised "Your reward will be sent to your email within the next 24 hours"

Vinod:And we want to keep our customers happy and satisfied all the timees

Vinod:Yes I told them same.