Oh I am so pleased to have found this thread - thought I was going mad! I redeemed my 2000 reward points and I had a text confirmation saying my Amazon £20 gift card reward would be emailed to me within 24 hours. Three days - and three long and arduous "live chat" sessions later, still no sign of an email, or my voucher - 80 hours after it was first promised! Each time, the "live chat" advisors told me I would receive an email within (another) 24 hours - in fact the first advisor told me "It is under process and it deliver at any moment". Good job I wasn't holding my breath! I have been given two "redemption codes" which, when entered into Amazon, are rejected as "invalid" (too long) and told to contact Amazon because the "redemption codes" they have provided are the only ones they have. I contacted Amazon this evening only to be told, as expected, that these codes are not in a format they recognise and that I needed to contact Vodafone to ask for full details of how to redeem the codes. AAAAAAARRRRRGGGHHHHH. I thought - and tried to tell the "live chat" advisor tonight - that if I could see the promised email, it would have full details of how to claim the voucher. But I was told that they couldn't send an email and they would pass it to another team. So it seems I have no way to resolve this - other than to ask Vodafone to "refund" my rewards points so I can use them for something else. But then, on reading the other messages in this thread, and looking at the rewards options, I agree it seems they are moving more towards Vodafone relate rewards, none of which would be of any help to me at all! Its is so frustrating and disappointing and I feel as if I have been "scammed" into trying to claim a reward that never existed! As others have said, if these gift card rewards are not available and are known by Vodafone to be causing so many issues, why are they still on the rewards site? Is there anyone out there who actual DID get the £20 Amazon gift card they were promised in return for their reward points?
