Problems with replacement sure signal box not working

[ccaasjf]

Sure Signal device serial 42164480148

Ip address reserved with DHCP to 192.168.0.8, it is connected with the connection light slowly flashing. 

Virgin Superhub 2 with the following ports open:

VDSS_53 53TCP&UDP192.168.0.8

VDSS_67 67UDP192.168.0.8

VDSS_68 68UDP192.168.0.8

VDSS_8 8TCP&UDP192.168.0.8

VDSS_5050TCP&UDP192.168.0.8

VDSS_33434 33434..33445UDP192.168.0.8

VDSS_123 123TCP&UDP192.168.0.8

VDSS_500 500TCP&UDP192.168.0.8

VDSS_4500 4500TCP&UDP192.168.0.8

VDS_1723 1723UDP192.168.0.8

[Dave_0203]

Vodafone you have had your chances

Enough is enough.

You are continuing to sell a shoddy product & a shoddy service.

OFCOM must now act to stop you.

[Dave_0203]

Guys,

If we all group together & refuse to pay our bills would they, could they take us to court? For charging us for a non service?

I reckon any court would just laugh!

Cheers, Dave

[shoddybusiness]

I think the problem is more than just the new SS hardware. I had an old box that worked with an existing blackberry, but wouldn't accept the transfer of existing numbers on new contracts. So I bought a new box. And now nothing works.

[ccaasjf]

Waited a while last night and just beofre I went to bed turned the damn thing off and on again and the red light came on, white light flashing, this morning I have a solid white light, will test it in the evening when I am home to make sure it is working ok.

Not sure how I feel about the device itself not wanting to power on and then when left powered on later on, doesn't fill me with confidence.

[Carly]

@Dave_0203

The Sure Signal connectivity issue is now fixed. If yours hasn't updated automatically, please deregister then re-register your Sure Signal and wait 24 hours for the settings to refresh.

[iany]

Mine started to work last night so looks like it's resolved

[ccaasjf]

I would agree it looks like the service is back on line again.

I am still trying to get a replacement for my replacement unit which doesn't power on when you want it to, funny Sure Signal Techncial Support doesn't think this is a problem, see my previous post.

Serial number:42164480149

[shoddybusiness]

Mine's still out.

[Innominate]

Well well!  Mine too has suddenly leapt into life.  Three lights, red and two whites, all happily glowing steadily together.

This makes me wonder about the answers to the following questions:

1. Why have I been bombarded for all these weeks by the tech folks' insistance that the only thing I can do is to tinker with third-party software?  I refused to do so on the basis that I didn't understand what I would be doing, didn't understand the jargon, didn't think it right that this bit of Vodafone hardware could only be made to work by means of third-party software, and anyway time has proved that I was right and the techs were quite wrong.
2. Why have the tech people been a) giving such wrong advice, and b) keeping the real facts secret?  Are they ill-informed? ignorant? incompetant? or playing for time?
3. Why could they not have been honest and said We have a problem here, please be patient and it will be sorted?

[ccaasjf]

@Innominate 

I think you can expand your point 2) to cover the sure signal tech team when we have to dial 191.

Most of these resources are now based offshore to reduce cost, this is modern day IT when companies want to reduce there support costs, it's just a body shop where they are dropped in and more often than not have not read the manual or had any relevant experience or training, they just follow a script.

One of the frustrations I have had is getting them to undersatand what I am saying and I have a neutral ascent, for example when I was describing the powering on of a device from the mains the operator just didn't get it, all I got was well it's working now.

I would advise a witten complaint to vodafone customer services and then haggle, it's costs them money and hurts the pocket and if you don't get a good deal let it go to OFCOM to decided, they need to be aware these issues are happening.