Pay As You Go Mobile Broadband Problems K3565 Rev 2

[bill_fitch]

I am having the same problem. I initially bought a 30 day expiry dongle, installed it, then replaced it with one with no 30 day expiry.

The new dongle works, but have the same problems viz:

CAN'T CHECK BALANCE
The Check Balance button in the Vodafone Mobile Connect Lite software doesn't do anything.

NO PHONE NUMBER
Under the Service Info section in the software it should show the phone number attributed to stick. Instructions say to go Help, Diagostics. Own number field says Not Available.

Would be nice to check the balance easily.

Might need a completely clean reinstall of Mobile Connect Lite. Have uninstalled with the aid of the instructions in http://www.vodafone.com.fj/resources/uploa...6_readme_v1.pdf

Turned on show hidden files and folders
Deleted C:\Users\%USERNAME%\Application Data\Roaming\Vodafone
uninstalled using control panel

but that did not fix it

Any help would be appreciated.

[Retired-Jon_V]

Hi bill_fitch,

I have a feeling you may have accidentally pressed "New Topic" instead of "Add Reply", because there are no details of the issue you're referring to here

Can you let us know what problems you have with connecting (if any), and any error messages you get?

Also, if possible, include a link to the thread where your issue was originally described?

Jon

eForum Team