Back to Help and Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Recent OTA software update has killed my battery life

Eugene7
4: Newbie

‎11-09-2014 02:53 PM

As per the title, the recent OTA update has killed my battery life!

 

IMS Framework is now always running, and that stops the phone from going to sleep - so it is always awake.

The battery lasts only for a couple of hours now - making the phone useless for business use while travelling.

 

Before anyone suggests it, I have done a factory re-set, and cleared the phone cache - same result with just the phone software running - no Apps installed.

 

This is appalling!

 

How can I revert to the previous phone software?

 

Vodafone, you obviously didn’t test this last release!!!

0 Thanks
95 REPLIES 95

mjl296
3: Seeker
3: Seeker

‎13-09-2014 05:56 PM

I held down the power key and pressed restart!
0 Thanks

thesoupdragon
17: Community Champion
17: Community Champion

‎13-09-2014 07:29 PM

You don't need to root or install a custom recovery to flash a stock Samsung Firmware using Odin3 flashing software.
Also flashing stock Samsung Firmware does not void your warranty!

The warranty is only void if you Root or install a custom recovery because you are modifying the system partitions. Stock firmware does not trigger any of the flash counters.
TSD 😉

Leetax
3: Seeker
3: Seeker
In response to thesoupdragon

‎14-09-2014 08:45 AM

Wondered if anyone could offer a precise list of instructions how to cure the fault via link-up to Kies?

Thank you :smileyfrustrated:

0 Thanks

Jordo__
13: Advanced Member

‎14-09-2014 10:30 AM

Ahhhh, thanks for that TSD, just took it for granted flashing any software would trigger the Knox counter, obviously not. Every day is a school day as they say!
0 Thanks

waynedd99
2: Seeker
2: Seeker
In response to Jordo__

‎15-09-2014 10:59 AM

Vodafone answer is yes we know why don't you  upgrade your phone or  buy a spare battery. They were nice but basically seems the have no answer for this at all but know there is a problem.

0 Thanks

Cyberwitch
4: Newbie
In response to waynedd99

‎16-09-2014 04:58 PM

The update I think installs this RCS and messenger thing, I don't know if its related but I have disbled this and experinced no battery drain, we noticed yesterday that my other half who also has an S5 was still enabled and his battery ist going down very fast also, go to your message setting and disaable the chat function.  Hope it helps :smileyhappy:

 

It worked on s5 don't know if it will on S4 :Winking_smiley:

 

Sophes
4: Newbie
In response to Cyberwitch

‎19-09-2014 10:48 AM

I have checked my phone and I don't have RCS.. But my phone is draining in a couple of hours with very little use, says its the Android OS and its very hot. Anyone have any other suggestions what to try?

0 Thanks

Eugene7
4: Newbie

‎19-09-2014 11:10 AM

As this is a proven issue, why have Vodafone not responded???

 

I have sent a direct request for help to Vodafone Support, and have received no reply at all.

As a business user this is just appalling support.

 

There should have been an immediate message from Vodafone describing the issue, and any workaround, and a schedule for an OTA fix.

 

To say I'm unhappy with Vodafone at the moment would be an understatement...

0 Thanks

waynedd99
2: Seeker
2: Seeker
In response to Eugene7

‎19-09-2014 11:38 AM

So I backed up my s4 on  keis and also on  G cloud that I  use daily.  I then  did a factory reset and started  again.

 

This has fixed the battery issue  but somehow  the apps  did back up in Keis  but it would not let me  access them on restore. Samsung  help could not do it either so I have had to  rebuild the phone. They also said Keis would not keep app data ( passwords, game info ect, )  so I expect you need a different bit of software to  back that all up to restore as you were.

 

Once restored I did go in and  turn off the above mentioned  message  functions just in case. So my battery is good but I still have a load of apps I am having to  get back up to speed.

 

 

Does anyone have a  backup app / program that  backs up all data on you device ?

0 Thanks

thesoupdragon
17: Community Champion
17: Community Champion
In response to waynedd99

‎19-09-2014 01:23 PM

Hi Wayne,

 

Without Rooting your device their isn't really an App that will backup Game/App data.

 

However you can do this manually yourself. It will sound complicated but it is actually really simple once you've done it once or twice!

 

You will need to install a third party File Manager that gives access deeper into the Phones file system.

I recommend ES File Explorer, it's free and very powerful.

 

Once you have downloaded the ES File Explorer simply follow these simple steps:

  1. Open ES File Explorer
  2. Browse to    / > sdcard   and locate a Folder called Android
  3. Open the Android Folder, inside you will find 2 Folders called data and obb
  4. Open the data Folder
  5. This contains Folders which hold all the Game and App data such as Game Saves etc...
  6. You can either save the individual Game/App folder or do as I do and Save the whole data Folder
  7. Use the Copy & Paste function of ES File Explorer to copy the Folder/s to an Ext sdcard or you can connect the Phone to a PC and paste the Folder/s to your Desktop.

Now you can Factory reset your Phone. I usually stop the auto App installation from the PLay Store. I then copy back the Folder/s to   / > sdcard  > Android > data

Now when you download the Games, Apps etc... the saves are already in place and it's as if you never reset your Phone!

 

P.S.

You can do this all from your PC but it depends on what Operating System you use? I have found the best way is to use the above method with an ext-sdcard installed. :smileywink:

 

Hope that helps?

TSD

Wink.gif