Replacement Sure Signal Not Working

[JohnHarris]

hi I've just replaced a V3 SS that died on me (it was about 3 years old & is displayig no power light or anything so assume it's just died).

I purchased a replacemrnt, registered it, plugged it in & power light is lit but internet light just continues to flash. After a few hours it seems to give up & the power light also turns off. Router, cabling etc has not changed since my old one was plugged in so not sure what the problem is.

Any advice gratefully received 

[dfarman]

@carly

What's a "route cause"? Anything like the English-language "root cause", I wonder?

My SS sprang to life yesterday evening. It died again an hour later, displaying the error lights for "Your SS can't access the Vodafone system - please contact customer support" (who'd no doubt have spouted the usual drivel in fractured English and told me the problem would be solved in 24/48/72 hours). Turned the power off and on again this morning, and it worked for a while. Tried a "factory reset", following which it has been working for 2 hours now. I'm not holding my breath, though....

[Tash]

@dfarman I'm glad to hear that your Sure Signal is working for you. Please let us know if you do have any further issues.

[gsmsecure]

John..

Was you told to purchase a new one?

If not, Vodafone should not have done so as there is a known issue with these devices failing with the power lights out.

Please take s look at the thread below as you are entitled to claim a refund for your replacement.

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-B...

I am surprised that no one has yet suggested this to you and willing to ignore the fact many others have been given refunds or new Free of Charge units.