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S5 problems

4: Newbie

Hi,not sure if anyone can help but here goes. Me and my wife have just got s5 phones which we are very happy with or we were. I play games on pc and last night i kept on getting kicked for ping being to high,so after a long call to sky broadband to try and sort this out he suggested turning off any wifi gadgets which we did and it turns out that my wifes phone is sucking wifi like it going out of fashion but mine is not. Checked her running apps and she is running no more than me so totally confused why this is happening!!

But mine has different issue as was connecting to mercedes bluetooth when i first got it 2 days ago but now it will not. Rung vodafone who put me through to samsung tech who told me to do factory reset but this never solved problem either. Did have this problem with my s3 but this was resolved when they did update but cant understand why it was connecting and isnt now. Any help would be appreciated

 

Barry

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23 REPLIES
16: Advanced member

Ok the wifi is a intresting one

and as your a S3 owners this can be easier then normal

Ok Your ping being High dies as Sky has pointed out be a wifi device this could be any number of things

even the router trying to talk to the Handset

Now you have looked at the Running apps but check active sync and the Location settings

then check the internet explore app it could be trying to keep a page open

also disable all Vodafone apps (Just for now )

and also Facebook app if you have this

Check to see what apps are on the wife's compared to yours.

Now for the car Reset the pairing on your car that should only temporary fix this

its the car that is at fault and not the phone ( in theory)

Now when you got these phones did they work fine ??? out of the box

and were the Boxes Sealed ?

as its mighty strange two phones with two differant issues   


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4: Newbie

Thanks northerndj for reply. Yes both boxes were sealed and both working fine. Will have to check to see if any apps/web pages are being kept open or being synced. We have tried different browsers as well to see if like you say they operate in different ways,ie keeping updating pages or settings.  We both keep location switched off as much as possible as we found this drained battery life on previouse handsets. As far as bluetooth is concerned on mercedes which is a works vehicle so not outside all the time so unable to check it again till Monday,the software is upto date on vehicle as i work for mercedes i got them to check this. I have done a factory reset on my phone over weekend as Samsung suggested so will see if this has made a difference. If all else fails on wifes phone we will try factory reset on hers as well.

 

Thanks again

 

Barry

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16: Advanced member

Nice that you work for Mercedes but the s5 is not on there List yet the Note 3 is but that would be intresting if that was checked with Kit Kat

You may find that a Firmware update on the car may be needed

Now as for your Ping this can be affected buy spyware addware or a virus on your PC as that could be using your internet with out you knowing just beeen to a customers house with a simular issue

Her comp was riddles with programs trying to use here internet

so it may be worth checking your comp as well

But sky internet is not the best use speadtest.net but try a couple of servers to compare

 


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4: Newbie

The speedtest.net was the one i was using. Bluetooth seems to be up and running again after reset on phone. Wifes phone had reset as well and speeds seem to be back to normal for this area!! Thanks again for your help northerndj. Hopefully we will stay up and running without any more gremlins(famous last words).

 

Barry

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4: Newbie

Hi again,this is now got out of hand with speed issue on internet as mine is now also draining usage. Have also tried at someone elses house and it does the same. The only thing that stops drainage is by turning both phones off wifi and onto data usage only which is not ideal. Without wifi on comp read 26 ping, 15/16 meg download and 0.56 upload and that is on sky unlimited which is upto 20mb speed. With phone wifi on its 494 ping, can be as low as 1.02 mb download and 0.01 upload. Really not sure what to do and cant understand why my s111 didnt have this issue.

Cheers

 

Barry

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16: Advanced member

Ok you need to take a look at what internet bassed applications are running

eg Facebook turn them all off

and active sync

I have ordered a S5 from Vodafone so i can take a look as to what is going on

the only thing i can think is something is trying to comunucate some how


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Moderator (Retired)

Hi 12bazza,

 

I wonder if this is related to Facebook's Auto-play feature.

 

When it updates your Facebook feed, it will also begin to download any videos that other people have posted. They will then play automatically when you scroll through your feed.

 

I'd recommend turning this feature off. You can do this by going into Facebook, selecting App Settings and then make sure that Video Auto-play is switched off.

 

Thanks,

Matt B

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4: Newbie

Hi and thanks for reply. Have had background data turned off since I got phone to save battery life but to be honest it does not need this as battery is brilliant on this phone and I think this stops all auto back up anyway. Rung voda and they suggested sending phone back which   I have done now as it is baffling me  stupid. Saying that they also told me they could update software in store and flash memory which turns out to be rubbish so let's hope they have more luck back at base 

 

Barry 

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4: Newbie

The other thing i wanted to add to my last post is im now back using my s3 with exactly same apps and as far as i can same settings with no issues at all.

 

Barry

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16: Advanced member

Ok did you have the sky and spotify app running

Not that i will be using them from what my contact at samsung said they are investigating reportes of these two apps still running when there closed

But they only work via 4G and not wifi any how

when i get my phone i have put this in my test list i can monitor what is going o, Now this will be stock out the box 

I don't use facebook so we shall see

 

 


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4: Newbie

For some reason I couldn't download sky sports so no neither were downloaded 

 

Barry 

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16: Advanced member

Found it

its a Vodafone App called updates

i have just recived my phone NO sim in

and got this connected on to my wifi i saw that the phone was using data so i force stoped the app then it stopped

it seems the app is trying to make a conection why i don't no but as this is via wifi it will fail

as the updates app only works via a data allowance

so Vodafone what is the Vodafone updates App upto ????

(don't think we will get a answer to that !!)

Why has the Disable feature been removed from this app ?


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4: Newbie

Did you check your home wifi and ping speeds before and after force stop? Was it draining your wifi as well? I hope someone has same issue as me with wifi drain or a few people,hopefully then voda will do something about it if it is this issue with what you have found.  And again thanks for your input..

 

Barry

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16: Advanced member

checked the ping with wifi on

3528783640.png

but i did some diging not only can you not disable the app

but here is the good bit disabling background data unless on wifi stopped the use

This app need a dissable feature as

1. It uses Battery power

2. it uses Data

clearly there is network traffic but i have not seen as much as you have

i have removed all the VF Junk which uninstalled

i have since looked at the permissions of the updates app

Screenshot_2014-05-29-01-57-34.png

This will be in another post as i have conserns on this but why does a app that is ment to be data only needs to snoop on wifi ????

 


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4: Newbie

You must be on super fast broadband with those speeds. Was there much of a difference when you turnoff  Wi-Fi off on ur  phone to your speeds . And do you think service provider and or modem would come into it. 

 

Barry 

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16: Advanced member

Once i had closed background data there was no differance with it on somthing was trying to do somert but Google play uses background data

i used the force stop then it cleared tempory then after five mins it came back on

as Mobile data is hard to keep somthing runing is not good

On the S3 it also does this But it can be dissabled so that solves that

so why has Vodafone take this off


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4: Newbie

so here we go again. Sent phone away and vodafone said it was going to take to long to repair so sent me new phone. All working fine...........until tonight,done software update and now back to rubbish ping rates and download speeds. Done what northern-dj recommended and thought that was end of problems. Please dont tell me another factory reset is going to have to done. SOMEONE PLEASE HELP!!!

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16: Advanced member

If you're having issues after updating your firmware, the first thing you should do is a factory reset (sorry). A factory reset will help to wipe any bits of dodgy code from the update.  It also reinstalls all your apps from scratch which help resolve issues with them not updating correctly.

PWIAC

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16: Advanced member

I have done the same update and there was a WiFi Fix and a Blutooth Fix as well as other tweeks

I would love to monitor this on my router see what is going on

when you got the phone did you test this out of the box ??? No other apps

also try disable apps that you don't want that ar in the running apps section

this is strange tho now


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