S7 edge red lines

[Kwhitaker]

Anyone else have an issue with their s7 edge having a brolen red line that appears down the screen. Appears when certain colours are displayed and disappears when it changes colour, occurs on the home screen, lock screen and in apps. Anyone know a fix or cause to this?

[63johnw]

Hi, don't have that phone but that doesn't sound good. If a factory reset doesn't fix it I would be returning the phone for a replacement. You have a 14 day no questions window to return the phone.

[BandOfBrothers]

Hi

I would certainly follow the 14 day cooling off advice by @63johnw

Just to note -> If a person had a phone over 14 days then it is also covered under the 30 day faulty phone terms too. 

[Kwhitaker]

Thanks for the help, unfortunately the factory reset didn't work, looks like I'm going to have to go into a store tomorrow and see what they can do.

Huge shame as the phone is amazing but I guess these things happen.

[BandOfBrothers]

Shame that didn't help. 

If you acquired this online you'll need to use customer service on 191 or live chat Here

They'll arrange a swap. 

The store wouldn't be able to help unless you got it from them.

[63johnw]

I would ask for a new phone, they may try and send that one for repair but I would be firm about what you want.

Hope it gets sorted without any problems for you.

[63johnw]

Good point BOB.

[63johnw]

Although is that still true for a faulty phone? Or is that just for returns?

[BandOfBrothers]

I believe so. 

"If you bought it by phone or online.

Just call us to arrange a return:

03333 040 191 for Pay monthly or Pay as you go phones (standard call charges apply)
03333 048 069 for any accessories (standard call charges apply)

If you bought it in-store.

Pop into your nearest Vodafone store with your product and proof of purchase where our retail advisers will be able to help you."

 https://support.vodafone.co.uk/Joining-and-Upgrading/Delivery-and-returns/38904934/How-do-I-return-a...

[Kwhitaker]

Spoke to someone on the chat help and they recommended going into a store to have them check it and they may swap the handset.