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SIM Swap - Now Sure Signal doesn't pick up my phone

MiracleMaud
4: Newbie

Hello there

 

I am a long term Sure Signal, v2, user.  Recently, I upgrade my iPhone, which necessitated a new (nano) SIM.  After much trauma activating the new SIM, I now find my Sure Signal is not picking up the phone.  I have tried restarting my HomeHub, the Sure Signal device and my phone several times, to no avail.  I have also read the troubleshooting guide.

 

Without the Sure Signal in the loop, my Vodafone service is useless at home.

 

I am very frustrated when every minor, supposedly improving, change I make leads to bucketloads of interactions between myself and Vodafone.

 

Never has BT's latest offering looked so attractive.....

 

Please help!

40 REPLIES 40

Islandflyer0
3: Seeker
3: Seeker
Thx@mumdiddy. I decided registered the whole sure signal and realised registered and it still didn't make any difference.