SS 3 not able to make and receive calls

[Jimbode]

My SS Version 3 intermitantly stops working almost on a daily basis.  All the lights indicate it is working correctly and I have full 3G signal on my phone but I am unable to make or receive calls.  I am dialing 191 two or three time in an evening to see if I can make a call.  I can sometime send and receive texts when it is in this state.  It is ok after I reset it.

Do I have a faulty SS?  It often feels warm to the touch when I go to reset it.  If it is faulty, can I exchange it without a receipt (I no longer have the receipt and it is about 3-4 months old)?

I would have complained earlier but I have been out of the country working.

The correct lights are on and indicate its working:

Power Light: Red

Internet Light: White

In Service Light: White

In Use Light: Off

[Retired-Laura]

Hi @Jimbode 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Laura

[Jimbode]

It appears that my Virgin Media connection has been very flakey for the last few months. After a lot of complaining to them, everything seems fine now.