SS v2 no phone signal

[jamesburchell79]

Hi, I have recently had my SS v2 reregistered under my corporate account as I cancelled my personal one. All seems fine on the Sure signal itself, the lights are as they should be and my account seems to be set up correctly. The only problem is that my one and only phone I use with it does not receive any signal from the Sure Signal. I'm guessing it may need a resync, but could someone look into for me?

Thanks

SS S/N: 40112853607

[Jenny · Accepted solution]

Hi jamesburchell79,

Thanks for your post.

I’ve re-synced your Sure Signal today so please complete this process by performing a factory reset as follows:

• Hold the reset button till all the lights come on or flash (about 30 seconds)
• Keeping the rest button held, remove and re-insert the power lead
• Once all the lights come on or flash, release the reset button
• The VSS should come online within the hour

Thanks,

Jenny

[jamesburchell79]

Thanks Jenny,

Having done that and a hard reset of the phone, its all working again!

Thanks very much

James