SS1 working, but SS3 doesn't connect

[bernardw]

I've had a SureSignal 1 that has worked well for the past few years.  However, since my house is an 'L' shape I can only get reception in one end, so I've bought a new SureSignal 3.  That was a week and a half ago and it still hasn't finished 'connecting' - i.e. the red power light is on solid and the intrenet light is slowly flashing white.  It has been on and connected to my network just about constantly since 2nd November (writing this on the 13th).

I've read various messages here, opened up port forwarding on my router (not BT), tried a few power cycles and press-and-holding the reset button (which doesn't appear to do anything at all until I release it, no matter how long it's held pressed...).  I've moved nework connection, atached things "through" the device to check net connectivity (no problems), changed cables, etc.  The longest I've left it just trying to connect is just over a week solid (I was away, not uninterested in getting it to work...).  Surely it should have connected in that time?

So here's the troubleshooting information:

Serial number: 40133481453

IP address: 80.229.150.193

Speed test results:

Ping - 37ms

Download speed - 6.70 Mbps

Upload speed - 0.36 Mbps

Pingtest results:

Packet loss - 0%

Ping - 41ms

Jitter - 2ms

Traceroute output:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

1 7 ms 5 ms 6 ms 194.10.28.1
2 40 ms 40 ms 76 ms lo0-central10.pcl-ag08.plus.net [195.166.128.189]
3 41 ms 40 ms 40 ms link-a-central10.pcl-gw01.plus.net [212.159.2.188]
4 39 ms 40 ms 43 ms xe-9-1-0.pcl-cr01.plus.net [212.159.0.220]
5 39 ms 41 ms 39 ms ae1.ptw-cr01.plus.net [195.166.129.0]
6 44 ms 43 ms 43 ms lndgw2.arcor-ip.net [195.66.224.124]
7 42 ms 40 ms 40 ms 85.205.116.2
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Is there anywhere/way I can check whether the SureSignal has successfully connected/registered at any point?  Is there *any* self-service diagnosis possible?  Is there something that can be done to get my new SureSignal 3 to work?

[cottinghamm]

I have a similar problem, my SS1 has been working for about 2 years, I've replaced with an SS3 to allow more conections &all was working until yesterday - I now have the solid Red light and flashing Internet light. I've changed nothing on my network (which I'm sure would be considered not standard but has worked for ages) and can see that it is trying to connect. The Dashboard status is OK (how I don't understand).

I've followed these reset instructions and will wait for an hour, if there is still no progress I will need some help with this as I too have no phone signal without the SS3 and need to use the phone.

My connection speed is 16.5Mbs down and 1.6Mbs up.

Martin

[cottinghamm]

Hooray!

After 45 minutes or so (went out to avoid looking at the flashing lights) all is good & the SS3 is working perfectly again.

Thanks for the guidance.

[Jenny]

Hi guys,

bernardw – Testing your Sure Signal on another connection helps to determine if there is a problem caused by your connection. Testing using a different broadband service is best.

cottinghamm – I’m pleased to see this is back up and running again now.

Thanks,

Jenny

[bernardw]

Thanks Jenny, but the connection I have is the best and fastest I can get and it's not going to improve any time soon. This will be the case for all the residents on our village's phone exchange, so trying a neighbour will be no use. Taking it to a neighbouring town might let it work, but that still doesn't help me at my home - and surely that's literally taking it too far...?

The frustrating thing for me is that my SureSignal 1 works like a charm, but I can't get a second, similar box from new that works for me. Progress? Yeah, right...

[Retired-Kay]

Hi bernardw, 

I think there has been some confusion over the reason to try it at a different location. This was solely to rule out a fault with the Sure Signal itself. 

If it works at a neighbours/friends house then we know the issue is down to the Internet connection. If it doesn't work then it could point to a faulty Sure Signal. 

Thanks, 

Kay

[bernardw]

Thanks Kay, but it has been returned and I have a refund.

[bernardw]

Strange suggestion - how would a working SS3 in a friends house ( that would have to be miles from here to get higher speed broadband ) help me get a better mobile reception in *my* house?