SS3

[peteje]

Ok, back again. My SS3 has now given up. 

Was on last night, crashed today, calls dropping bang on 5 mins when in service.

Sitting there power solid / light 1 slowly flashing

Router ports open

SS3 in the DMZ (no firewall)

 #edit: SN: 40124159548

ping 43

Up 6.7

Down .36

C:\Users\Administrator>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 36 ms 35 ms 35 ms 87-194-114-185.bethere.co.uk [87.194.114.185]
3 36 ms 35 ms 35 ms 10.17.88.1
4 36 ms 36 ms 36 ms 195.66.225.189
5 40 ms 39 ms 39 ms ldngw1.arcor-ip.net [195.66.224.209]
6 41 ms 43 ms 36 ms 85.205.116.14
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Help please, 2 phones depend on this SS3 because of ZERO Voda signal outside

Pete

[Retired-Dave]

Hi peteje,

The traceroute still looks OK, as do the speed tests, although 0.36 is a little close to the minimum so too many devices on your connection may affect it.

The sequence after  it cuts out is the Sure Signal initialising which suggests a connection drop. Is the Sure Signal somewhere well-ventilated? If not and it heats up this may be affecting things.

I've done a resync, so try a fresh reset of the box. 

• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.
• The Sure Signal will come online in around 1 hour.

Let us know if this helps and we'll dig further if needed.

Dave