Back to Help and Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

SSV1 power on internet on tick on no signal

pozzman
2: Seeker
2: Seeker

‎11-11-2014 09:39 PM - edited ‎12-11-2014 01:19 PM

Hi,

 

I've tried the reset 3 times.

 

My line speed is showing over 10Mb down and 3Mb up ping 23 ms

 

Serial Number * 21196822247 Get Help

External IP 86.180.206.51

Date of registration 10/12/2009 10:03:57

 

I've run a trace route below

 

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

 1  router.asus.com (192.168.1.1)  2.897 ms  1.321 ms  1.318 ms

 2  * * *

 3  * * *

 4  213.120.158.141 (213.120.158.141)  7.836 ms  5.962 ms  6.391 ms

 5  212.140.235.98 (212.140.235.98)  8.528 ms  8.191 ms  8.242 ms

 6  213.120.180.169 (213.120.180.169)  8.149 ms  8.626 ms  8.151 ms

 7  217.41.169.109 (217.41.169.109)  8.216 ms  8.944 ms  8.347 ms

 8  acc2-10gige-9-3-0.sf.21cn-ipp.bt.net (109.159.251.223)  8.526 ms  8.715 ms  8.218 ms

 9  core2-te0-2-4-0.ealing.ukcore.bt.net (109.159.251.143)  20.503 ms  17.538 ms  21.079 ms

10  core2-pos9-2.bletchley.ukcore.bt.net (194.72.31.157)  16.028 ms  15.765 ms  17.016 ms

11  lndgw2.arcor-ip.net (195.66.224.124)  20.248 ms  17.470 ms  20.411 ms

12  85.205.0.86 (85.205.0.86)  19.538 ms  21.253 ms  22.702 ms

13  * * *

 

Two iphone were connecting now not a 5 and a 5s ios 8.1 and ios 7

Any suggestions?

 

Was working fine up to yesterday.

 

Thanks,

 

Paul.

0 Thanks
1 REPLY 1

Retired-Matt_B
Moderator (Retired)
Moderator (Retired)

‎14-11-2014 03:45 PM

Hi @pozzman,

 

Your Sure Signal isn't reaching our servers.

 

Please set up port forwarding as per the details below:

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

 

Destination IP Addresses:

  • 212.183.133.177
  • 212.183.133.178
  • 212.183.133.179
  • 212.183.133.181
  • 212.183.133.182
  • 212.183.131.128/26


Ports and Protocols:

  • 8 – TCP/UDP                 (All routers)
  • 50 – TCP/UDP               (All routers)
  • 53 – TCP/UDP               (Virgin Super Hubs)
  • 67 – UDP                      (Virgin Super Hubs)                                                    
  • 68 – UDP                      (Virgin Super Hubs)                                        
  • 123 – UDP                    (All routers)     
  • 500 – UDP                    (All routers)     
  • 1723 – TCP/UDP           (BT Home Hubs)          
  • 4500 – UDP                   (All routers)     
  • 33434 – 33445 – UDP    (Virgin Super Hubs)

 

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

 

Thanks,

Matt B

0 Thanks