Serious help canceling my contract

[suiia92]

Hello. 3 months ago on august the second i received an email saying;

Hello

This is just to let you know you no longer have your extra 1GB of UK data each month on mobile number, as you've now cancelled your VodafoneTV service.

Thank you

Vodafone Customer Services team

But every month im receiving a email saying my bill is ready for £24.

I cant contact anyone by phone because it keeps asking for my number and account number.

Don't have the number as it was sent back with the phone, also have an email confiriming they recieved the phone.

how can i contact someone to stop taking payments every month? from a phone i returned and a cancled contract?

[BandOfBrothers]

Hi @suiia92

Landline Tel :03333040191

When using the Vodafone Landline number key in your Vodafone mobile number after prompted OR if issues exist where the IVR System will not recognise the mobile number then you can opt to ignore the initial prompts to type in the mobile number, and then on approx the 4th request it should then change to ask to input 1 for Payg or 2 for Contract Customers.
*
General enquiries: Monday to Sunday 8am – 9pm

As this involves billing then it may also be beneficial just to check your credit file to see if anything has been reported on it. Http://www.experian.co.uk offers various options.