Server error when signing up to Spotify entertainment pack

[alexprokop]

This has happened every time I try and choose to subscribe to spotify entertainment pack. I've tried both on my phone and via a desktop browser. I'm doing the following:

• Go to https://offers.vodafone.com/gb
• Select 'Spotify Premium' under available offers
• Accept terms and conditions and click 'Add Spotify Premium Now'
• Sign up to spotify and press 'okay' on 'Connect Vodafone to your Spotify account' screen
• I'm returned to vodafone and the message says 'Completing purchase...' after a couple of seconds a popup appears on the screen saying 'A server error occurred. We're very sorry, but we'll need to log you in again'

We have 2 x Vodafone red 20GB sim only packages through our business account and this problem happens for both of them.

[Retired-LouiseE]

Hello @alexprokop

I understand your frustration, the best way forward is to speak with our Live Chat through this link and we will help you further.  Alternatively, please call our Customer Services Team on 191 from a Vodafone mobile.

Louise

[Redalert]

I am getting the same issue as the above, so I am pretty sure this is not just an isolated incidence.

I have been trying all weekend to sign-up to Spotify Premium, and the customer service support people on live chat and 191 still hasn't resolved the issue.

Can you ask your technical team to look into this please?

Thanks

[alexprokop]

I spent about 20 mins on hold to customer services, they said they'd text me a new link. I was sent the exact same link (https://offers.vodafone.com/gb) and the same problem occurred.

This appears to be a technical issue with the site, can you investigate?

[Retired-LouiseE]

Hello @Redalert and @alexprokop

This sounds very odd, another customer on a different thread has similar problems. This customer contacted Spotify Customer Services directly and Spotify asked them to delete (and log out of the app) and change their password (with the password reset function) and this resolved the problem. 

Is it possible for you to try this?

Alternatively, please recontact our team on 191 or try contacting Spotify directly. 

Louise

[sabrevan]

I have gone through the painful process of communication with the online help TWICE, phoning the helpline once, deleting all my Spotify accounts, resetting the password ... and I still get the same result.

I get the feeling that no-one at Vodafone knows how to resolve this issue.

Has anyone resolved this issue? I didn't have this hassle last year when I upgraded.

[Redalert]

Sorry for the late reply but I actually got my issue resolved on 25th October 2016, and I have been enjoying Spotify Premium for over a week now. :smileyembarrassed:

So how I got it solved eventually was over the live chat to speak with the super-admins in Vodafone.

Before I got to the super-admins, I was speaking with a technical advisor at Vodafone over the phone to do a password reset of my Spotify account to see if that worked, and he advised if that did not work to speak with them again to escalate my issue to the super-admins who manages the Entertainment Packs. So my final call was on the live chat with the super-admins at Vodafone, who proceeded to refresh my account, and believe it or not, it actually worked.

So I am now back on Spotify Premium without recreating a new account and I would like to confirm that it was not an issue on Spotify's side.

I hope this helps you all who is having server issues in registering to Spotify Premium with Vodafone. :smileyhappy:

[carpy]

I've had this exact same problem for two months now. I've spend 13 whole evenings on online chat. Every time I'm told it will be fixed within 2 hours. It never is.

I've called customer services many times - including sessions with technical support. I'm told they have reset things and it will definitely work after 2-3 hours. It never does.

I've been into a Vodafone store. They told me they couldn't help and I needed to call technical support. Which I've already done several times.

The latest is I made an official complaint. This was escalated to a manager who assured me (during yet another two hour live chat session) that he would be taking charge of this and it would be resolved fully within 3 days.

He guaranteed he would fix it - get back in touch to check it was all working and apologised that so many (18 or so by now) people at Vodafone had promised to fix this but hadn't done anything. So I left it three days. And guess what... It's been about 6 days now and it STILL doesn't work. And he HASNT called back. It's a complete farce. Their complaints procedure is supposed to resolve tbings within 5 days. But ive not heard a thing. I can pretty much guarantee there isn't even a complaint on their system.

We only signed with Vodafone for the free Spotify premium. I will never ever sign up with Vodafone again! Ever !! The customer service is the worst I have experienced anywhere. I'm taking things to the next level now.

[Choiyuyuk]

Same here, I spoke to 191 at least 5 times for last 2 weeks but the issues still there.

[carpy]

The latest I've had is "what makes you think you are entitled to Spotify" .

It makes you want to pick up the phone and launch it through the window! No wonder Vodafone just got fined millions. I had no idea they would be this useless.