Server error when signing up to Spotify entertainment pack

[alexprokop]

This has happened every time I try and choose to subscribe to spotify entertainment pack. I've tried both on my phone and via a desktop browser. I'm doing the following:

• Go to https://offers.vodafone.com/gb
• Select 'Spotify Premium' under available offers
• Accept terms and conditions and click 'Add Spotify Premium Now'
• Sign up to spotify and press 'okay' on 'Connect Vodafone to your Spotify account' screen
• I'm returned to vodafone and the message says 'Completing purchase...' after a couple of seconds a popup appears on the screen saying 'A server error occurred. We're very sorry, but we'll need to log you in again'

We have 2 x Vodafone red 20GB sim only packages through our business account and this problem happens for both of them.

[Retired-Viki_R]

@carpy

If you require an update, respond to the email or if you're happy to wait then you can wait.

Viki

[carpy]

I asked them for an update & they've said they raised it to the tech team. I'll have to check my records but I believe this is now the 32nd time I have been told it's been raised to another department.

Still got no response or updates on the two official complaints I've made.

There's been a lot of live chat back and forth since I updated the post previously. They have said it's been raised to the porting team and they will be in touch within 24 hours. This was 3 days ago now. Not had a peep from them.

So we still have no Spotify & still have no idea how much data we have used.

The madness continues.

[Raya]

I have the same problem with Spotify its beeen going on for few months now and ive called more than 15 times ans still no results, they last told me theyre going to refresh my account and that i can log in in 24h and should work .. still same probelm!!!

[carpy]

There's no joined up support. I've lost count of the times they have refreshed the account and told me to wait 24 hours. It doesn't work. But when you tell them previous support staff have already tried that (15+ times) they just say it will definitely work this time. You can't win. You now it won't work. And you know you'll be calling again in 24 hours.


I've even asked for a super admin after the posts above mentioned they had their problem fixed by one - only to be told that mine has been raised to a "super user" team and they would contact me in 24 hours to confirm its working.

That was about 2 weeks ago!

[Sukhi]

@carpy Please reply to the latest email that you've received from the team, so that we can chase this up for you and see what's going on. 

@Raya I've sent you a private message with details on how to get in touch.

For anyone else with the same issue, try the steps listed here and if you’re still affected, contact customer service.

[carpy]

Sukyi

I emailed them again and they have said :

"Hi David,

Thank you for your email.

We apologise for the time taking to resolve the concern.

Our technical team is already working in this case. Though there is no time scale for its fix however, you can contact us after 3 working days so that we can advise you about the outcome if they have added the notes on the account else, we will re-escalate it to them."

Same old story. They've raised to to someone else who may or may not fix it - and may or may not have bothered to make any notes on my account about it.

That was 3 days ago now. It still doesn't work. Looks like it will have to be raised back to them for the 33rd time. The farce continues.

[Will]

Hi @carpy

Our technical team are very good but depending on the issue, they will need time to work on it. If you email them back, they'll continue updating you as it progresses.

[carpy]

Will.

I'm not sure most sane people would accept the tech team is "very good" when they've still not managed to fix my problems after two months and being told about it 30+ times. But anyway....

I did email them again. And today they have replied.....

"Our technical team have fixed the Entertainment pack issue and you should receive a message to subscribe within 24 hours."

That was at 14:33 today. So let just hope that by the same time tomorrow I will have the spotify subscription text and it will finally work.

[Raya]

I have the same problem. Honestly im fed up! Its beeen 3 months sinde september that the issue is ongoing !!! And still no results!!! Should the client be calling more than 20 times for the problem to be solved?? Its unacceptable !! Last update waw that som1 from the tech team would call after 48hrs, well guess what no one called!!! Its really becoming annnoying!! U offer an entertainment pack and it doesnt work with most of pple! And then the client should wait and contact you during 3 months and thn what?? Whats next now? ! Im tired of repeating my case over and over again everytime i need to call you guys!!!

[carpy]

Don't worry Raya. Apparently the technical team are "very good". They just need a little time to work on it......

Not sure about you but I'm taking legal advice & making sure the Ombudsman has full details about my treatment by Vodafone. Hopefully they will be in line for another huge fine for their disgraceful customer service.

I've been told my issue has now been fixed and will work within 24 hours. I would literally bet my house on the fact it won't work. And I'll be calling up again for the 35th time. But let's wait until tomorrow and see!