Server error when signing up to Spotify entertainment pack

[alexprokop]

This has happened every time I try and choose to subscribe to spotify entertainment pack. I've tried both on my phone and via a desktop browser. I'm doing the following:

• Go to https://offers.vodafone.com/gb
• Select 'Spotify Premium' under available offers
• Accept terms and conditions and click 'Add Spotify Premium Now'
• Sign up to spotify and press 'okay' on 'Connect Vodafone to your Spotify account' screen
• I'm returned to vodafone and the message says 'Completing purchase...' after a couple of seconds a popup appears on the screen saying 'A server error occurred. We're very sorry, but we'll need to log you in again'

We have 2 x Vodafone red 20GB sim only packages through our business account and this problem happens for both of them.

[carpy]

Update - Yesterday at 14:33 Vodafone emailed me and said...

"Our technical team have fixed the Entertainment pack issue and you should receive a message to subscribe within 24 hours."

Well the 24 hours have well and truly passed now.

Did we get the text as promised? NO.
Has anyone contacted us from Vodafone? NO
Is it true they fixed the entertainment pack? NO
Is this the 40th ish time I've been promised it is fixed? YES

Vodafone you are a complete joke. Utterly incompetent and I've never in my life experienced such poor customer service.

I'm done with this now. I'm going to the ombudsman and then I am making it my personal mission to share with the world just how disappointing, misleading and inept Vodafone really are.

[carpy]

Well Vodafone I've just submitted my case to the Ombudsman. I've given you 40+ chances to sort this out now. Enough is enough. Next up is Watchdog. Will update once that is done.

[carpy]

Right I've just submitted the case to Watchdog. Next up I will be taking legal advice as to whether Vodafone's ineptitude and failure to provide me with Spotify Premium is a breach of contract.

If it is deemed to be a breach of contract and I can cancel - I will be contacting all other Vodafone members I know who are having the same issue. Watch this space. Will update once I have more.

[Tash]

@carpyI'm sorry to hear that you're still having issues. I can see that we have your latest email, and the team will be in touch as soon as possible to assist you further.

@Raya I can see that Sukhi has sent over the details on how to get in touch, however I've been unable to find a response. I've now sent another PM to you with these details so we can assist further.

[carpy]

Natasha. The social media team have just replied. They apologised for the delay in fixing this and said they have asked for an update from the tech team and a faster resolution.

Same Vodafone lies as usual. They told me two days ago they had actually fixed it and I'd get a text within 24 hours to sign up to Spotify. Didn't get a text. It hasn't been fixed. And now I'm back to waiting again.

I've grown tired of this nonsense from Vodafone already. So I've submitted my case to the Ombudsman and contacted Watchdog for them to add to their complaints.

Lost count of the days I've spent trying to get someone to sort this out. 40+ live chats now. Phone calls. Forum posts. Emails. Visits to store. And still we can't get the Spotify Premium that the signed up to Vodafone for. Its disgusting the way Vodafone treats their customers.

I have requested the Ombudsman cancel our contract and refund all the money paid to Vodafone. Let's see what they come back with.

[carpy]

Another 3 days gone past and not a word from Vodafone. Does this mean I have to email yet again? Or are they actually working on it.

[Rahim]

@carpy Apologies for the delay in getting back to you. 

I can see our team replied to your last email on 22 November 2016. 

If you have any further issues, please reply to our email. 

[carpy]

Yes Rahim. That is today. 22nd November. They have said they are sorry nothing has been fixed - and they are "re-escalating" this to the tech team.

This is probably the 30th time I have been told the same thing.

If they are telling the truth - then what on earth is going on? Do you even have a tech team? What are they ACTUALLY doing?

I've been asking you to fix this for over two months now.

[carpy]

Another email from them this morning at 8am. They have discussed this with the "technical team" and they will be sending us a link within 2 hours - which will enable us to use Spotify.

It's actually been 14 hours since that email. So surely we have the text now? NO. Definitely no text or communication from Vodafone.

This link is to manually sign up. https://www.vodafone.co.uk/explore/music-tv-and-sports/spotify/
Our number is STILL not even recognised as a Vodafone number. Two months and a bit I have been asking about this every day.

Anyone reading this - still within your first month of contract - cancel NOW before it's too late and you have to wait out the 12 months. Vodafone are incapable of giving you what they promised.

[Sukhi]

@carpy I can that see we sent you an email yesterday. Please reply to this if you're still facing issues with Spotify.