Setup with a business account - Nightmare

[stuarthagan]

morning, i took out my 12 month SIM only on the £19.20 deal on Thursday 1st September. First alarm bells when i tried to install the iOS app and was told i was a business customer. After countless online sessions trying to get it sorted and told one thing after another, mostly wrong I am still having trouble trying to install the app. To make maters worse, i received a bill yesterday for £33, again countless sessions online and even trips back to the Moorgate shop who told me they've sorted it, i'm still unable to install the app. I've been told i was on the old Crystal system and that i'm now on the correct system with the correct discounted contract, but after being told so much rubbish and the wasted trips back to the shop i'm still not convinced. Any ideas how i can get this sorted once and for all? As i'm thinking of cancelling this contract under the 30 day cool off period and just getting a new one that would hopefully be setup correctly from the word go. thanks

[AnnS]

Hi @stuarthagan

If you use Live Chat, they will be able to move your contract over to consumer.  As soon as this has been done, you will be able to download the application to monitor your usage.  

Please be aware that due to pro ratered billing for the first bill, you will always be charged more than expected.  The bill will be charged part of a months line rental in advance, plus one month in advance.

If you have agreed a discount, your online account will show the full price of the contract before the discount.  The discount will be given as a credit at the end of the bill and subtracted from the final amount. 

If you check the dates you have been billed, you will be able to see the extra days line rental.

Further info for you below.

First Bill

[stuarthagan]

thanks for the reply.

thats where the problem is, I've been told countless times by both online and the shop that i'm on a consumer account.  Yet the app still doesn't work.

As for the bill, the extra days line rental is fine but there is no mention of a credit written on the bill, what i can see is that i'm paying the full amount

[Retired-LouiseE]

Hi @stuarthagan

I understand your frustration at this. 

I am going to send you a Private Message with further help. 

Louise

[stuarthagan]

What a shocker.  After speaking to technical support on the phone and customer services again the app still thinks i'm a business customer.

Surely someone out there know what the issue is.

[Retired-LouiseE]

Hi @stuarthagan

Please email our team through the link I have sent in Private Message. 

Louise

[LLP]

I am having exactly the same issue which has been ongoing for 6 months now. Numerous online chats, phone calls (for over an hour at a time, being bounced around everywhere) and trips into the shop where the contract was set up. Please let me know if you get it resolved!

[stuarthagan]

I did get this sorted.  Only after Louise from the Tech Team got in touch. Someone rang me the next day and it was sorted that day.

I'm feeling your pain.

[Retired-LouiseE]

Hello @LLP

I am going to send you a Private Message with further help on this. 

Hello @stuarthagan

I'm relieved to hear this problem is now resolved, our apologies for any inconvenience caused. Please let me know if you need any further help. 

Louise

[Cjp2k]

I have exactly the same trouble, mine was set up as a business contract, spoke to Customer Service and apparently I am on a consumer account on a business account... whatever that means

The shop asked if I ever make work calls, which i replied one or two a year, so they then issued it as a business contract, not "that" bothered, however i am worried my NHS discount wont be applied,

If anyone can help from Vodafone, please get in touch!