Signal IP24

[Jodieann83]

Just wondering if there is any issues with the signal in the IP24 area? I haven’t had any signal all day and now my husband has come home and he hasn’t got any (has had signal while out of the area) and my eldest hasn’t had any either. Just wanted to know how long it’s going to be down? 

[BandOfBrothers]

This is being reported. 

[Jodieann83]

Thank you. I have been checking that throughout the day and there hasn’t been anything posted. Just checked my Facebook too and a few people in my area had also commented about the loss of signal. Hope it’s fixed before the 29/9. 

[BandOfBrothers]

You’re Welcome. 

I hope things are resolved ASAP for you and the others affected too. 

[Alex]

@Jodieann83 If you're unable to see this on our network coverage checker, you may need to click the zoom out button a couple of times 🙂

As you can see if the screenshot provided by @BandOfBrothers, we're doing some planned maintenance work to improve calls, texts and data coverage in your area.

I apologise for any inconvenience caused during this time, however once this work has been completed, you should see an improvement in your coverage 🎉

[hraker]

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?

No. 3-4kms (NB that we are 5kms from the other user in this thread)

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here.

 See profile

3) Does the issue occur if you try your SIM card in a different phone?

Multiple handsets and sim types affected

4) What errors are seen or heard when the issue occurs?

No service! 

5) Does this happen on 2G, 3G, 4G or all?

2G and 3G (there's no 4G here)

6) When did you first notice this issue?

From yesterday morning

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

Permanent

[Alex]

@hraker Please see my post above regarding the planned maintenance in your area 🙂

[Jodieann83]

I’ve seen it. Just wondering when speaking to Vodafone about this no one seems to see any problems and are blaming my phone and SIM card? I had to go out of town yesterday to send an important text message and wait for a reply (the person I was texting doesn’t have an iPhone). I used vodafone chat this morning as there’s 3 people in my house without signal and wanted to see if they were reducing people’s taffifs for this week and the person I spoke to said there isn’t any registered problems in my town!! 

[Alex]

@Jodieann83 We're aware of work taking place in your area, as @BandOfBrothers has shown in his post, it's showing on our network coverage checker. 

You may have to zoom out on the map a couple of times before this appears.