Sky MER and SS

[johndoe1]

Recently took out an iPhone SIM only tariff with VF and at the same time ordered a SS box as I knew there was no VF 3G at home (only get Edge)

I should have read these forums before ordering really as my ISP is Sky and my D-LINK Sky router was changed over to MER the other week, which apparently wont work with the SS box?

Are VF working on this issue, considering Sky are in the process of changing over all their Broadband users from PPPoA to MER?

[Retired-Lee]

Hi there veenessie,

Thanks for your post.

Your IP is not the issue here as it's already in our whitelist.

Could you let me know the answers to the following questions?

Your speed test results from here.
Your ping test results from here.
The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[veenessie]

Hello,

Thank you for your reply, here are the results you requested. Can you tell me how to obtain the traceroute on a mac?

Regards

http://www.speedtest.net/result/2237869740.png

http://www.pingtest.net/result/70660889.png

VSS Serial 40113130831

[MarkT10]

on a mac - go to terminal and type traceroute 212.183.133.177

[veenessie]

Thanks,

The results from the traceroute below.

traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 skyrouter.home (192.168.0.1) 6.691 ms 0.864 ms 0.752 ms
2 b019b53e.bb.sky.com (176.25.181.62) 29.333 ms 27.914 ms 30.016 ms
3 * * *
4 ip-89-200-131-96.ov.easynet.net (89.200.131.96) 55.229 ms 46.212 ms 56.830 ms
5 te0-5-0-0.er10.txlon.ov.easynet.net (89.200.134.203) 59.395 ms 75.335 ms 68.888 ms
6 bu4.gr10.bllon.uk.easynet.net (89.200.135.143) 67.824 ms 66.459 ms 58.177 ms
7 te6-0-0.gr11.telon.uk.easynet.net (87.86.77.121) 56.329 ms 59.855 ms 57.554 ms
8 amdgw1.arcor-ip.net (195.69.145.123) 73.551 ms 73.700 ms 74.616 ms
9 92.79.213.137 (92.79.213.137) 87.094 ms 78.303 ms 68.932 ms
10 85.205.116.10 (85.205.116.10) 87.870 ms 95.198 ms 83.208 ms

[veenessie]

Mine is now working thank you, ended up changing the ethernet cable that came with the sure signal as it didn't fit correctly in the sky router. The sure signal now works perfectly. Surgested that other sure signal users also try changing the ethernet to see if it's the same issue.

[parmay]

Hi I have the same problem. I recently purchased a Sure Signal box and have Sky Broadband The SS box red light keeps flashing and the other lights glow orange. What should I do?

[parmay]

This is what I get when doing the trace...

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms 3 ms 1 ms SkyRouter.Home [192.168.0.1]
2 25 ms 24 ms 28 ms b01ac73e.bb.sky.com [176.26.199.62]
3 23 ms 23 ms 23 ms 10.245.129.17
4 26 ms 29 ms 29 ms 0278086f.bb.sky.com [2.120.8.111]
5 26 ms 27 ms 27 ms bu4.gr10.bllon.uk.easynet.net [89.200.135.143]
6 32 ms 29 ms 29 ms 87-86-77-27.easynet.net [87.86.77.27]
7 44 ms 45 ms 33 ms AMDGW1.arcor-ip.net [195.69.145.123]
8 44 ms 45 ms 46 ms 188.111.129.25
9 63 ms 63 ms 62 ms 85.205.116.14
10 * * * Request timed out.

[Jenny]

Hi Parmay, 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Jenny

[parmay]

Not sure what happened but everything seems to be working fine now. I didn't actually do anything apart from leaving the box on for 24 hours, maybe thats the trick. Thanks.

[keymaster]

Hi

I agree, this whole thing sucks, my SS worked perfectly for a couple of years, THE DAY I change to sky it goes off, this forum have me going through all sorts of stuff  saying its nothing to do with MER I have a "faulty SS" (and its out of warranty) so I should buy a new one for £100 - what a co-incedence this happened at same time I changed to sky? I no longer have a signal to use the phone at my place...

Key