Sky MER and SS

[johndoe1]

Recently took out an iPhone SIM only tariff with VF and at the same time ordered a SS box as I knew there was no VF 3G at home (only get Edge)

I should have read these forums before ordering really as my ISP is Sky and my D-LINK Sky router was changed over to MER the other week, which apparently wont work with the SS box?

Are VF working on this issue, considering Sky are in the process of changing over all their Broadband users from PPPoA to MER?

[Retired-Lee]

Hey guys,

I'd just like to add the Sky MER thing is a total red herring.

At first, when Sky decided to use the MER protocol, the IP ranges that were used were not on our whitelist, hence the Sure Signals were showing a red light only.

We now have direct contact with Sky who tells us when they're adding new IPs or ranges of IPs.

Needless to say @ hamblin1980 - your IP is on the whitelsit.

We'll need some other details from you to be able to troubleshoot this one.

Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

Hey Spork_The_BOAT,

I can see you've had a new VSS according to this thread.

I've checked all your posts and can't find the new serial number.

Could you do the honours?

Cheers,

LeeH

[Spork_The_BOAT]

Sure Lee it's 40123693109

[Retired-Andy]

Hi Spork_The_BOAT,

Your latest Sure Signal hasn’t connected to our servers since 13 September.

As this has happened with more than one unit, we’ll need some more information to see what’s happening.

Can you provide the following please:-

Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

Thanks,

Andrew

[Spork_The_BOAT]

I am hoping we can get this resolved soon as i really havent had any use at home for the past 5 months or so maybe even longer. If i cnt start to get this working i may look into getting a little legal advice regarding my contract as i still have a year and a half or so to go on this current contract and i think paying the £600+ to get out of it is a little steep with my current situation.

Something which may help i am with sky fibre and the sky fibre is connected through a bt home box thing first then my sky router.

Download Speed : 28.24

Upload Speed : 8.99

Ping : 12ms

Jitter : 1

IP : 151.229.134.239

IPV6 : ::ffff:97e5:86ef

Traceroute Results : 

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms SkyRouter.Home [192.168.0.1]
2 12 ms 12 ms 28 ms 97e70003.skybroadband.com [151.231.0.3]
3 20 ms 15 ms 15 ms 0278098c.bb.sky.com [2.120.9.140]
4 16 ms 15 ms 15 ms te0-1-0-5.er10.thlon.ov.easynet.net [89.200.134.
127]
5 11 ms 10 ms 11 ms 195.50.122.113
6 30 ms 31 ms 31 ms 195.50.122.66
7 25 ms 25 ms 25 ms 85.205.116.14
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[Retired-Dave]

Hi Spork_The_BOAT,

All those details look OK. 

Just to clear the basic checks first, I've done a resync, so can you try a reset for me?

 - Locate the button on the base of the box next to the Ethernet ports.

 - Press and hold the button for approximately 30 seconds.

 - Once the lights come back on, release the button.

 - The Sure Signal will come online in around 1 hour.

I can also see that you try de-registering and re-registering previously, but you did it quite quickly. We generally recommend allowing at lest 30 minutes so the system can reset itself.

Looking more at the connection, there are things which are usually set up automatically but it's worth checking in case something was missed.

Can you check that you have the following ports open for forwarding for me?

 - 8

 - 50

 - 123

 - 500

 - 1723

 - 4500

Also, you need to make sure the following IP ranges are allowed

 - 212.183.133.177-179

 - 212.183.133.181-182

 - 212.183.131.128-191

 - 88.82.13.177-179

 - 88.82.13.169-171

 - 88.82.13.183

Dave

[Spork_The_BOAT]

I have reset the device but that hasn't helped.

All ports are open to the,sure signal.

Could you explain about tthe ip addresses please? I know the sure signal has been assigned with a static ip address

[Sukhi]

Hi Spork_The_BOAT

The above IP addresses and Port Numbers need to be forwarded to your Sure Signal's internal IP address. For detailed instructions on how to do this, we recommend either contacting your ISP or Router Manufacturer, or referring to the Default Guide for your particular make and model, over at http://portforward.com

Thanks

Sukhi

[Spork_The_BOAT]

Okay all that has been done still nothing

[Retired-James]

Hi Spork_The_BOAT,

Can you remove the BT equipment and just use the sky router to see if this is causing any problems?

We need to try and work out where the problem is coming from.

James

[Spork_The_BOAT]

I can't sorry James. My sky fibre is connected through the bt box