Sky MER and SS

[johndoe1]

Recently took out an iPhone SIM only tariff with VF and at the same time ordered a SS box as I knew there was no VF 3G at home (only get Edge)

I should have read these forums before ordering really as my ISP is Sky and my D-LINK Sky router was changed over to MER the other week, which apparently wont work with the SS box?

Are VF working on this issue, considering Sky are in the process of changing over all their Broadband users from PPPoA to MER?

[Spork_The_BOAT]

Ok thanks kay

[Spork_The_BOAT]

Hey just to re-jump in on this. I am still having ny same issues now which have been going on since possibly July maybe even earlier.

I got told to email in then received an email back saying that you don't do the emailing in anymore.

I tried a few weeks back to reassign my vss to no avail.

I am not a very happy chappy. My faith in Vodafone is in tatters.

[carpy1]

94.7.36.245

hope this is the right one and it works

[carpy1]

is anyone able to help getting my ss working again with sky bb?

[Gemma]

Hi carpy1,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Gemma

[Ben_H]

Hi carpy1,

I've double checked your IP details and they're fine. If you're still struggling, be sure to provide the details Gemma has asked for in her post.

Cheers, Ben

[hounded]

With sky here too a new user and my vss has stopped working since joining sky my ip addy is 2.223.224.9

[hounded]

It now seems to have changed after I've reset it to this 90.219.26.254

[hounded]

Fingers crossed since the ip change on reset it's nows working as it should.

[Gemma]

Hi hounded,

That’s great, thanks for the update.

Gemma