Sky MER and SS

[johndoe1]

Recently took out an iPhone SIM only tariff with VF and at the same time ordered a SS box as I knew there was no VF 3G at home (only get Edge)

I should have read these forums before ordering really as my ISP is Sky and my D-LINK Sky router was changed over to MER the other week, which apparently wont work with the SS box?

Are VF working on this issue, considering Sky are in the process of changing over all their Broadband users from PPPoA to MER?

[spikey47]

Hi My Ip is 78.105.x.xxx also on Sky and no luck getting sure signal to connect

[Retired-Laura]

Hi @spikey47 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Laura

[montypython1975]

Hi

I cannot get my sure signal to work with my sky broadband connection. have been on hold with vodaphone for 30 mins and keep being put on hold and told they will sort it..

[Retired-Kay]

Hi @montypython1975,

Please provide the information that Laura has requested above, so that we can help further. 

Thanks,

Kay 

[montypython1975]

I have sent you a pm with the information you requested as do not wish to post this on a forum.

[Retired-Matt_B]

Hi @montypython1975,

We need these details posted on the eForum so we can check them against the records we hold.

Please post them and then edit anything you wish to be hidden. We can then look at the original post from our end.

Thanks,

Matt B

[montypython1975]

I have the information you reqyested but would rather send it to you via private message and not on an open forum.
Hope you can help get this resolved

Vss Traceroute info

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Monty>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 1 ms <1 ms 1 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 18 ms 15 ms 15 ms 02780b57.bb.sky.com [2.120.11.87]
4 25 ms 13 ms 15 ms lndgw2.arcor-ip.net [195.66.224.124]
5 12 ms 11 ms 11 ms 85.205.0.93
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 *

Broadband info
Sky fibre broadband
Ping 0ms
Upload 34.50
Download 8.27
My Ip 151.226.156.133

I have also tried deregistering and re registering it 24 hours ago but all i get is steady red light and flashing internet light
Sure signal serial number is 40124240967
Any other info then please do not hesitate to contact me. Below i have added phone number if this makes contact and a resolution easier

Mark

[Retired-Ian_]

Hi @montypython1975 

Your IP address and traceroute are fine.

Please follow the instructions here about port forwarding and checking the MTU settings.

Thanks,

Ian

[Janebrownsord]

I have a brand new Sky router and was really hoping that when I replugged my Sure Signal back in it would work. I've been trying since 2013, I have done the port forwarding exercise etc. Vodafone has just reset my SureSignal to factory setting etc, but still no joy. My IP address is 94.12.88.198  please can you help! Thank you.

[Ben_H]

Hi @Janebrownsord ,

So we can get all the details we need, please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

Thanks
Ben