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Sure SIgnal V3 Stopped Working at the Weekend

abeehoo
2: Seeker
2: Seeker

Hi,

 

I have the SS V3 and it stopped working at the weekend, we now have the following lights

SSv3ErrorLights.jpg

I have tried checking your troubleshooting guide but all of the links on the images fail, so think you have an issue with your guide.

 

Thanks

 

Andrew

1 ACCEPTED SOLUTION

Jenny
Moderator (Retired)
Moderator (Retired)

@abeehoo – Update:

 

In order for the Sure Signal to work, you need to have a UK registered IP address which yours isn’t.

 

You’ll need to contact your ISP to discuss this further.

View solution in original position

10 REPLIES 10

Gemma
Community Manager
Community Manager

@kingus – Please let us know:


Your speed test results from here.

Your ping test results from here.

 

Your Sure Signal serial number: