Sure Signal 1 number not working

[riversidenrg]

Hi,

for about a week 1 number cannot get onto the suresignal at work.

I have registered the number, deregistered the number. gone through all checks.

All other numbers work fine on it.

Please can any one advise?>>>>

Victoria

[Retired-EricChe]

@riversidenrg

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[riversidenrg]

Hi Thanks for getting back to me so fast.

the problem is that the sure signal works fine for the other 5 on it but not for 1 number? 

would these things still help?

thanks

[Mark]

@riversidenrg

Our Troubleshooting guide may include help with this issue you're experiencing.

If the issue isn’t covered by the guide, please add the requested information below.  We'll need these details to help you further.

[riversidenrg]

Hi 

I have gone through the trouble shooting guide. I have just spoke to the person having the problem and its still not working. She can go outside and get perfect reception.

Everyone else on that sure signal is fine.

I can go over to her on Monday and do the pings and tests etc but is there anything else that you can think of to try first. she is using an IPhone 5S if that makes any difference (upto date software)

thanks

Victoria

[63johnw]

Hi, could this be part of the problem?

http://forum.vodafone.co.uk/t5/Vodafone-Announcements/Vodafone-Sure-Signal/m-p/2449241

[DaveCD]

@riversidenrg

Has the number experiencing the difficulties recently changed SIM?

If so, the Sure Signal will still be associated with the old SIM.

To get this working please follow these steps:

• Assign the Sure Signal to another number in My Vodafone,
• Remove your number from the Sure Signal.
• Reset the Sure Signal,
• Add your number back on,
• Restart your handset whilst in range of the Sure Signal.

To reset the Sure Signal:

• Hold in the reset button until all lights go solid
• Pull the power lead out with the reset button still pushed in
• Continue to hold down the reset button and reconnect the power lead
• Wait for all lights to come on and then release the reset button

The Sure Signal will be back online in around 1 hour.