Sure Signal 3 and BT Home Hub 5 Not Working

[jamie2126]

Hi 

BT have replaced my old HH3 for a new HH5. My VSS3 worked fine on the BT HH3, however on the BT HH5 I have the following on my VSS3 

Red Power - flashing, Internet - off, In Service - orange, In Use - orange.

I have set up the VSS3 with the same setting (open ports/clamping etc) as I had with the old HH3

I have the following results

Ping Test -  ping 15ms

external IP - 86.149.125.70

Serial - 40130424803

Traceroute results

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 4 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 8 ms 6 ms 5 ms 217.32.143.224
3 6 ms 6 ms 6 ms 217.32.144.14
4 11 ms 9 ms 8 ms 213.120.181.26
5 12 ms 9 ms 9 ms 217.41.169.73
6 9 ms 9 ms 9 ms 217.41.169.107
7 11 ms 8 ms 8 ms acc1-10GigE-11-3-0.sf.21cn-ipp.bt.net [109.159.2
51.99]
8 17 ms 16 ms 21 ms core2-te0-2-4-0.ilford.ukcore.bt.net [109.159.25
1.15]
9 19 ms 15 ms 14 ms peer2-xe7-0-0.telehouse.ukcore.bt.net [109.159.2
52.27]
10 18 ms 16 ms 15 ms t2c3-xe-1-1-3-0.uk-lon1.eu.bt.net [166.49.211.18
2]
11 18 ms 15 ms 15 ms 166-49-211-254.eu.bt.net [166.49.211.254]
12 * * * Request timed out.
13 * *

Any ideas - does it need a resync from your side   

Thanks in advance 

Jamie

[DaveCD]

Hi jamie2126

I have resynched the device from this end, please can you let me know if you see any changes in the light sequence?

Please can you also ensure the ports below are open:

Ports to be opened for forwarding

• 8 (TCP & UDP)
• 50 (TCP & UDP)
• 53  (TCP & UDP)
• 67 (UDP)
• 68 (UDP) 
• 123 (UDP)
• 500 (UDP)
• 1723 (TCP & UDP)
• 4500 (UDP)
• 33434 - 33445 (UDP)

IP addresses to be allowed on the router & firewall

• 212.183.133.177-179
• 212.183.133.181-182
• 212.183.131.128-191

I can see it's registered successfully, so once the above steps have been followed please perform a reset:

• Unplug the ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online.

 DaveCD

[jamie2126 · Accepted solution]

Hi DaveCD

Many thanks - looks like the resync resolved the issue

Jamie