Sure Signal Been Searching For Signal For Hours But Nothing Happing?

[Kim_6]

Brought today set up as shown, registered, says wait 30mins to hour for it to work in instructions, over 3 hours later still not working! Red light on, with first white signal light constant flashing?

[Retired-Andy]

Hi Kim_6,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Andy

[MarkMacB]

Hi Andy,

I have a similar issue with my suresignal and have been on the phone to Vodafone and they said they would reset it, this was done and still the power light is on but the internet is still flashing slowly.

I have carried out the tests required please see below:

Ping - 73ms

Download speed - 2.96Mbps

Upload Speed - 0.37Mbps

I.P Address - 86.158.117.157 

Serial number of unit - 40131544435

Results from Traceroute:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1     6 ms     2 ms     2 ms  BTHomeHub.home [192.168.1.254]

  2    52 ms    46 ms    58 ms  217.47.106.58

  3    60 ms    45 ms    45 ms  217.47.106.161

  4    58 ms    54 ms    53 ms  213.1.69.158

  5    87 ms    96 ms    54 ms  31.55.165.102

  6    57 ms    53 ms    53 ms  31.55.165.13

  7    54 ms    53 ms   121 ms  31.55.165.107

  8   214 ms    98 ms    85 ms  acc1-10GigE-11-2-0.mr.21cn-ipp.bt.net [109.159.2

50.78]

  9    62 ms    61 ms   105 ms  core1-te0-4-0-0.ealing.ukcore.bt.net [109.159.25

0.1]

 10    60 ms    63 ms    61 ms  peer1-xe2-0-0.telehouse.ukcore.bt.net [109.159.2

54.100]

 11    64 ms    68 ms    63 ms  lndgw2.arcor-ip.net [195.66.224.124]

 12    62 ms    62 ms   133 ms  85.205.116.14

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

Hopefully you can help with this as I am having a complete nightmare

Thanks

Mark

[DaveCD]

Hi MarkMacB

It appears that there is a delay/fault at step 8 which you would need to check with your internet provider.

Is it possible to try this on another connection such as a friend or family members?

DaveCD