Sure Signal Not Working

[Pete_N]

Hi

I have followed all troubleshooting steps and SS is still not working for all phones, it previously worked fine.

using Netgear Router and BT Broadband SS sno is 40112853292

Trace Route returns the following

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1   215 ms    25 ms     2 ms  192.168.0.1
  2    45 ms    43 ms    43 ms  213.123.108.250
  3    41 ms    41 ms    42 ms  213.123.108.161
  4    43 ms    42 ms    42 ms  213.1.69.98
  5    44 ms    42 ms    41 ms  31.55.165.103
  6    43 ms    42 ms    42 ms  31.55.165.209
  7    42 ms    42 ms    42 ms  31.55.165.109
  8    42 ms    42 ms    42 ms  acc2-10GigE-9-3-0.mr.21cn-ipp.bt.net [109.159.25
0.230]
  9    55 ms    50 ms    51 ms  109.159.250.150
 10    49 ms    69 ms    50 ms  peer1-xe3-0-0.telehouse.ukcore.bt.net [109.159.2
54.215]
 11    53 ms    73 ms    57 ms  LNDGW2.arcor-ip.net [195.66.224.124]
 12    51 ms    51 ms    50 ms  85.205.116.2
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.

Thanks

Pete

[Pete_N]

Peter

The phones are right next to the SS, still no strong signal, no large or imposing walls etc. Have deregistered one phone and re-registered to no effect.

Do I need to get a replacement ? Do they "break" ?

Thanks again for your help

Pete

[allegoricus]

Anything breaks/fails sooner or later, but whether that's the problem here, ...

You'll be better waiting to a Vodafone techie shows up. They'll be able to report whether your device is shown as active at their end.

If you still are without service, make a decision from there.

[Pete_N]

Hi Vodafone Support

Any thoughts please

Thanks

Pete

[Retired-Andy]

Hi Pete_N,

I’ve checked our systems and can see your device is showing as active and talked to our servers yesterday evening. You say you don’t have access to another broadband connection? Is there a friend, family member or colleague who may be able to assist? This will definitely allow us to confirm whether the device is faulty or not.

If you are able to try another connection and you get the same results, we’d need to look at exchanging the device so, to cover that eventuality, I’ve sent you a PM.

You can find your PM inbox here. If you can’t access this link, please ensure that the box next to “Turn on private messages” is ticked on this page, and let us know if you need any further assistance.

Follow the details in the PM and we’ll be in touch as soon as we can.

Thanks

Andrew

[Pete_N]

Andrew

Many thanks, I will try and find another broadband connection to use and let youknow ASAP< might be a day or two

Pete