Sure Signal Problem

[mattcoe]

I have a Sure Signal 1 which has recently stopped working.

I have reset it but it seems to be going through the same cycle:

Power Light comes on

Second light flashes slowly and then goes constant on

Fourth light flashes for a minute or two

All the lights then go out, then all lights flash in sequence and the process starts all over again.

My serial number is 212302212264

If any moderator can help me I woud be so pleased, I'm lost without this thing.....

Matt

[Gemma]

Hi mattcoe,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This'll help us get the quickest possible resolution for you.

Thanks,

Gemma

[mattcoe]

Hi Gemma,

Thank for your reply.

Speed test results are here http://www.speedtest.net/my-result/3659269095

Ping test is here http://www.pingtest.net/result/103048575.png

My IP address is 86.142.42.23

Traceroute reuslts are:

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

 1  api (192.168.1.254)  64.149 ms  1.456 ms  1.442 ms

 2  esr5.ilford5.broadband.bt.net (217.47.23.144)  124.236 ms  82.201 ms  195.144 ms

 3  217.47.23.13 (217.47.23.13)  121.433 ms  162.595 ms  119.628 ms

 4  213.1.69.210 (213.1.69.210)  161.947 ms  242.399 ms  121.081 ms

 5  217.41.168.149 (217.41.168.149)  159.523 ms  208.313 ms  73.571 ms

 6  217.41.168.107 (217.41.168.107)  204.499 ms  112.402 ms  90.631 ms

 7  acc1-te0-0-0-21.l-far.21cn-ipp.bt.net (109.159.249.94)  104.775 ms

    109.159.249.122 (109.159.249.122)  111.617 ms

    acc1-10gige-0-7-0-5.l-far.21cn-ipp.bt.net (109.159.249.86)  101.792 ms

 8  core1-te-0-0-0-4.faraday.ukcore.bt.net (109.159.249.41)  119.931 ms

    core2-te0-7-0-16.faraday.ukcore.bt.net (109.159.249.9)  85.744 ms

    core1-te-0-0-0-4.faraday.ukcore.bt.net (109.159.249.41)  101.011 ms

 9  62.6.201.175 (62.6.201.175)  163.576 ms  39.778 ms  49.129 ms

10  t2c3-xe-0-1-2-0.uk-lon1.eu.bt.net (166.49.211.166)  48.956 ms  58.116 ms  66.363 ms

11  166-49-211-254.eu.bt.net (166.49.211.254)  64.517 ms  29.341 ms  87.528 ms

12  * * *

13  * * *

14  * * *

15  * * *

16  * * *

17  * * *

18  * * *

19  * * *

20  * * *

21  * * *

22  * * *

23  * * *

24  * * *

25  * * *

26  * * *

27  * * *

28  * * *

29  * * *

30  * * *

31  * * *

32  * * *

33  * * *

34  * * *

35  * * *

36  * * *

37  * * *

38  * * *

39  * * *

40  * * *

41  * * *

42  * * *

43  * * *

44  * * *

45  * * *

46  * * *

47  * * *

48  * * *

49  * * *

50  * * *

51  * * *

52  * * *

53  * * *

54  * * *

55  * * *

56  * * *

57  * * *

58  * * *

59  * * *

60  * * *

61  * * *

62  * * *

63  * * *

64  * * *

Many thanks

Matt

[Retired-Kay]

Hi mattcoe, 

Please check the serial number you've provided, it has too many digits. :smileywink:

The steps in your traceroute are far to high, each hop should be less than 180ms. I'd recommend speaking to your internet service provider, as they should be able to help with that. 

Thanks, 

Kay

[mattcoe]

Hi Kay,

Thanks for the reply.

The serial number is 21230212264.  My Mistake...

Regards

Matt

[mattcoe]

Hi Kay (again),

I have just rerun the traceroute and the speeds seems to have improved.  Shoud this help.

Regards

Matt

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

 1  api (192.168.1.254)  1.756 ms  1.519 ms  1.433 ms

 2  esr5.ilford5.broadband.bt.net (217.47.23.144)  27.567 ms  27.829 ms  27.082 ms

 3  217.47.23.13 (217.47.23.13)  28.413 ms  27.760 ms  28.315 ms

 4  213.1.69.210 (213.1.69.210)  29.130 ms  29.415 ms  29.299 ms

 5  217.41.168.149 (217.41.168.149)  28.643 ms  29.260 ms  28.985 ms

 6  217.41.168.107 (217.41.168.107)  29.825 ms  29.480 ms  28.748 ms

 7  109.159.249.108 (109.159.249.108)  29.139 ms

    acc1-te0-0-0-15.l-far.21cn-ipp.bt.net (109.159.249.90)  28.516 ms

    acc1-te0-0-0-12.l-far.21cn-ipp.bt.net (109.159.249.84)  29.543 ms

 8  core1-te-0-0-0-4.faraday.ukcore.bt.net (109.159.249.41)  31.055 ms  31.989 ms  32.523 ms

 9  core1-pos0-8-0-8.ilford.ukcore.bt.net (62.6.201.225)  29.600 ms

    62.6.201.175 (62.6.201.175)  28.839 ms

    core1-pos0-8-0-8.ilford.ukcore.bt.net (62.6.201.225)  29.168 ms

10  t2c3-xe-0-1-2-0.uk-lon1.eu.bt.net (166.49.211.166)  29.184 ms  29.297 ms  29.542 ms

11  166-49-211-254.eu.bt.net (166.49.211.254)  29.151 ms  29.809 ms  28.731 ms

12  * * *

13  * * *

[Retired-Kay]

Hi mattcoe, 

Please try it at a different location (such as a friend or family members) and let us know if you see a different light sequence. 

I've tried to 'ping' your Sure Signal but it's not connecting to our network. Your internet speeds are borderline for what the Sure Signal needs to work with just one device connected. This could also be the issue. 

Let me know how you get on. 

Kay

[mattcoe]

Hi Kay,

I have tried the Sure Signal on a neigbours router and I get the same results.

Any other ideas?

Regards

Matt

[Ben_H]

Hi Matt,

I'm afraid this would point to a fault with the unit.

As it's out of warranty, you can purchase a replacement online in store.

Thanks, 

Ben