Sure Signal - Suddenly stopped working

[Cath2]

My Sure Signal box has suddenly stopped working, no lights and a faint buzzing sound.

Looking at replies to other posts looks as if it is a problem with the unit.  I have unplugged it .

Is there any point in attemping to talk to vodaphone about this, other posts suggest I will just  be told to buy a new one.

Cath

[BandOfBrothers]

Hi @Cath2

You have acted correctly by unplugging it. 

Some prople have had issues with the v3 Sure Signal device. 

Although these have a 24 month manufacturing warranty customer services are aware of the raised issue and are acting accordingly as far as I'm aware. 

Id suggest to call 191 on Monday. 

[gsmsecure]

Cath2

From the experience of many others calling 191 or using webchat,  they are refusing to offer replacements and suggesting you purchase one as well as in-store.

Please read my thread started May last year on this abysmal device and reliability.

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-Bu...

You're better off either waiting to see if you get a reply to your thread here (it appears not long after I reply to other threads,  that a Vodafone bod will pop along and send you a private message. Not that I'm paranoid or anything) or go to my thread and announce the failure there where a response os guaranteed with an offer of a replacement.

Please, report your failed unit to both the BBC Watchdog programme and Trading Standards using links below.

If you have any issues,  drop me a line and I'll give you further information I can provide.

If you face any kind of refusal or suggestion of contract renewal then please read Page One of.my thread.

[Cath2]

Thankyou for the prompt replies.

I will follow your suggestions.

[starhousedennis]

I have had the Sure Signal for just one week.  It has stopped working completely - no lights, nothing. I want to obtain a free replacement.

[BandOfBrothers]

---

@starhousedennis wrote:

I have had the Sure Signal for just one week.  It has stopped working completely - no lights, nothing. I want to obtain a free replacement.

---

You can as you're ownership is under 30 days. 

Have it swapped out by the Vodafone Highstreet Store if bought there or if purchased online phone customer service on 191 or use Live Chat. 

[gsmsecure]

Please take a few minutes to report this to the BBC Watchdog programme and Trading Standards using the links below.

They carry a two year warranty but only lasting a week should be reported.

Thanks 

[starhousedennis]

Thank you. Long and ultimately fruitless Live Chat and recommended to go to store to see technician. We'll see!

[gsmsecure]

In store will be a refusal at first..

Take device and speak to a manager and show them Page One of my thread with CEO statement.

Keep a record of any costs incurred if the trip us wasted as this falls into consequential damages.

Do you have a copy of the chat transcript? If so, please paste it into here.

[starhousedennis]

Very many thanks for your involvement. I will do as you suggest.

See partial transcript (20 minutes in or so) attached.